topic Email in Get Support

Email

raecormiertatt — Mon, 22 Aug 2022 18:14:48 GMT

How can I change the email on my account?

softech — Mon, 22 Aug 2022 18:19:18 GMT

@raecormiertatt only PM Support can assist with changing the email address used on My Account, please open ticket with them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Outdoorsman — Mon, 22 Aug 2022 18:19:37 GMT

hi to cnange your self serve email you nneed the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

dabr — Mon, 22 Aug 2022 18:19:40 GMT

@raecormiertatt For self serve account you need to submit a ticket to customer support via chatbot and ask them to change it. Here's a link for the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html