topic Online Payment portal in Get Support

Online Payment portal

Praire_Son — Mon, 22 Aug 2022 15:49:38 GMT

I've tried to access the payment screen via the website for a few days now, doesn't upload past me clicking on add funds, and then click via registered debit/credit card, just stays on "loading...". Is it down? I have used my mobile as well as a laptop, same issue.

got a couple more days to add funds, so not worried, but just seeing if others are experiencing this as well.

Re: Online Payment portal

dust2dust — Mon, 22 Aug 2022 15:53:32 GMT

It has been a very poorly implemented update to the system. You could try using incognito mode.

Another option is to use vouchers. Or real time payments.

Re: Online Payment portal

Outdoorsman — Mon, 22 Aug 2022 15:55:09 GMT

@Praire_Son clear your cache or use a different broser in private or ingocognito mode reboot your computer and go into your self serve try again in payments

Re: Online Payment portal

hTideGnow — Mon, 22 Aug 2022 16:09:00 GMT

HI @Praire_Son It might be cache and cookie problem Try Incognito mode or try clear cache and relaunch your browser after. You can also try to use a different browser