topic Re: Activate new SIM card for lost phone in Get Support

Activate new SIM card for lost phone

mparmstrong — Mon, 22 Aug 2022 15:05:24 GMT

I lost my phone and deactivated my service. I have a new phone and SIM card but can't activate the card

Re: Activate new SIM card for lost phone

Outdoorsman — Mon, 22 Aug 2022 15:10:03 GMT

Hi you go into your self serve account in profile you can change sim number there ,if it has been longer than 90days in suspended mode your account is closed and you will need to activate a new account

Re: Activate new SIM card for lost phone

dust2dust — Mon, 22 Aug 2022 15:10:51 GMT

Can you login to your account? Don't use the activate at the top. You change the sim attached to your account by logging in and using the change sim function in there.

Also be sure that the account isn't still in "lost" mode. Go in there and see that it says Suspend. If it says Resume then click Resume.

If your account is now past the previous renewal date then you'll need to make a payment to reactivate.

Re: Activate new SIM card for lost phone

BKNS27 — Mon, 22 Aug 2022 16:45:51 GMT

@mparmstrong

If you deactivate your service, you need to click on resume service and then click on Change SIM Card rather than activating the SIM.

Re: Activate new SIM card for lost phone

Timer — Tue, 23 Aug 2022 00:00:38 GMT

@mparmstrong

SIM Swap > http://publicmobile.ca/en/on/get-help/articles/sim-swap-fraud