topic Texting in Get Support

Texting

Edward7 — Mon, 22 Aug 2022 02:22:58 GMT

I cannot receive texts from people other than co-public mobile users

Re: Texting

brettster99 — Mon, 22 Aug 2022 02:25:04 GMT

Have you tried resetting your phone? This sometimes happens to me and when I restart the phone it works

Re: Texting

softech — Mon, 22 Aug 2022 02:30:39 GMT

@Edward7

Try reboot your phone once

You just ported your number from another provider? can you receive incoming calls without issue?

Re: Texting

Timer — Mon, 22 Aug 2022 02:33:58 GMT

@Edward7

do you have other device to tried your SIM on it.

go to your text app clear cache/clear data,
updated version of Messages app,
check your software ios update date,
and rebooting device.

Re: Texting

computergeek541 — Mon, 22 Aug 2022 02:48:37 GMT

@Timer wrote:
@Edward7
do you have other device to tried your SIM on it.

or
go to your text app clear cache/clear data,
updated version of Messages app,
check your software ios update date,
and rebooting device.

Please understand that an app settings/app cache issue can't possibly prevent someone from receiving text messges only from a specific carrier. The phone and software has no idea of which carrier the text messages are coming from.

Re: Texting

JL9 — Mon, 22 Aug 2022 03:10:39 GMT

lol that is their go to blanket statement, if you want to know how many feet in a yard, who the 27th President of the US was, or the capital of Nunavut the answer is quite simple....you clear your cache/clear your data...and boom problem solved

Re: Texting

computergeek541 — Mon, 22 Aug 2022 03:36:55 GMT

Re: Texting

esjliv — Mon, 22 Aug 2022 10:41:32 GMT

@Edward7 - some more details would be helpful, like are you new to public mobile (is this a new activation)?

Are you an existing customer that all of a sudden started having issues?

Have you changed phones lately since this issue?

Try:

turning off your phone
remove the sim card
if you have another compatible phone around insert it into that phone, does all texting work? If you don't have another phone to test with, then gently insert the sim card back in
restart your phone

Did these actions reset something on your sim/account to allow texts from other providers?

If still issues try to perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.