topic service in Get Support

service

devbar74 — Sun, 21 Aug 2022 22:16:17 GMT

In public mobile down right now?

Re: service

hairbag1 — Sun, 21 Aug 2022 22:17:55 GMT

Nope...not in BC. What area are you currently experiencing outage ?

Re: service

ShawnC13 — Sun, 21 Aug 2022 22:18:24 GMT

@devbar74 wrote:
In public mobile down right now?

@devbar74 where are you located? I am not experiencing outages. Try www.telus.com/outages to see if there are any near you

Re: service

devbar74 — Sun, 21 Aug 2022 22:18:32 GMT

Ontario

Re: service

esjliv — Sun, 21 Aug 2022 22:24:54 GMT

@devbar74

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Try restarting your phone, or removing the sim card and reinserting it...see if either of those help.

edit missing words for clarity

Re: service

Timer — Sun, 21 Aug 2022 22:19:05 GMT

@devbar74

Check the status of service outages

Re: service

BKNS27 — Sun, 21 Aug 2022 22:19:28 GMT

@devbar74

Where are you located? Here is the outage map:

https://istheservicedowncanada.com/status/telus/map

Re: service

hairbag1 — Sun, 21 Aug 2022 22:19:45 GMT

@devbar74 wrote:
Ontario

Okay...now which area of Ont ?

Re: service

hTideGnow — Sun, 21 Aug 2022 22:20:46 GMT

Hi @devbar74 working for me

you are not connecting at all? just now or since this morning? Voice , text, data all not working??

Try reboot your phone first.

Try your sim in another phone

Try the phoe from another area if you can

Re: service

hairbag1 — Sun, 21 Aug 2022 22:23:36 GMT

Have you checked your account to make sure it's still shows as Active ?

When was the last time you could use it ?

Re: service

devbar74 — Sun, 21 Aug 2022 22:26:39 GMT

I am around North Bay. But my niece is in Guelph. No service

Re: service

Yummy — Sun, 21 Aug 2022 22:28:06 GMT

Works like a charm in ON, GTA

Re: service

hTideGnow — Sun, 21 Aug 2022 22:28:11 GMT

Hi @devbar74 so, you both have no service at all?? no inbound and outbound calls.. no data??

you tried reboot the phone??

Try to reseat the sim card as well

Re: service

devbar74 — Sun, 21 Aug 2022 22:30:45 GMT

I tried all that. My account is active. I tried my sim in another phone. I messaged my brother in law he said he is down also and my niece.

Re: service

hairbag1 — Sun, 21 Aug 2022 23:05:12 GMT

Well then it seems there a localized problem as you have reports from other parts of Ontario without problems.

Only suggestion is to keep an eye on things until service is restored.

If you have wifi, consider using a voip app such as TextNow in order to make calls for free.