topic Re: Transferred number in Get Support

Transferred number

JRHArsenault — Sun, 21 Aug 2022 17:00:38 GMT

I transferred my number two weeks ago from Lucky Mobile and still can’t send or receive texts or calls from certain people

Re: Transferred number

softech — Sun, 21 Aug 2022 17:04:09 GMT

@JRHArsenault so, incoming calls and text are generally working?

for those who you cannot send or receive calls, any chance they are all from one particular provider? or they are random? And you do not just have problem with 1 particular one?

i think you tried rebooting your phone? did you try to manually key in the phone number with a 1 in front of the 10 digits? (Do you just use the contact or call /reply back on an old history) See if calls go through that way

Also, try to put your PM sim in another phone to test calling and testing those numbers and see if it works on another phone

if none of the suggestions help, open ticket with PM Support and see if they can reset your account to help

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Transferred number

dust2dust — Sun, 21 Aug 2022 17:11:23 GMT

You did type some other details but is your Lucky account still active? Did you confirm the transfer text? Are you using an iphone?

Re: Transferred number

Yummy — Sun, 21 Aug 2022 17:19:45 GMT

So you are saying EVERYTHING works: in/out SMS, calls, Internet but cannot make connections with certain people?

Re: Transferred number

JL9 — Sun, 21 Aug 2022 17:39:54 GMT

The porting process and text went off without a hitch then? You cna do some troubleshooting yourself and swap sims or call family or friends to see what comes up

Re: Transferred number

esjliv — Sun, 21 Aug 2022 17:43:29 GMT

@JRHArsenault - try performing a Reset of the device's Network Settings.

If using an iphone (new to you) that is new to your phone number, deregister the number on the iphone: https://selfsolve.apple.com/deregister-imessage/

Set up your phone number On your iPhone:

Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

Re: Transferred number

JRHArsenault — Sun, 21 Aug 2022 17:44:48 GMT

People can’t call her but she can call them does that make sense at all?

Re: Transferred number

JRHArsenault — Sun, 21 Aug 2022 17:45:06 GMT

Tried all of that

Re: Transferred number

esjliv — Sun, 21 Aug 2022 17:49:21 GMT

@JRHArsenault wrote:
People can’t call her but she can call them does that make sense at all?

Do these calls go to her voicemail @JRHArsenault ?

If so, check that the caller(s) have not been accidentally blocked in the contact app.

Or, does she have her settings set up to only accept callers that exist in her calling app? If so, she can add these callers to her contact list, or turn that setting off completely.

EDIT, and to confirm...some incoming calls are coming to her phone right? Because if not, then this could be a stuck port; and if that is the case contact a CSA from softech's post above.

Re: Transferred number

softech — Sun, 21 Aug 2022 17:48:54 GMT

@JRHArsenault wrote:
People can’t call her but she can call them does that make sense at all?

@JRHArsenault one second.. who is SHE? the one who just ported the numbe into PM? IF so, does that mean she is actually NOT receiving incoming calls or incoming text at all?

or you are one who ported, and she is the one you cannot call and text? and Just one person you cannot call and text?

Re: Transferred number

JRHArsenault — Sun, 21 Aug 2022 17:52:02 GMT

She is my daughter

Re: Transferred number

computergeek541 — Sun, 21 Aug 2022 18:36:27 GMT

Re: Transferred number

JRHArsenault — Sun, 21 Aug 2022 18:53:02 GMT

Got it fixed!! Problem with the porting

Re: Transferred number

computergeek541 — Mon, 22 Aug 2022 01:09:54 GMT

Response was the same as someone else from more than 1.5 hours earlier to open a ticket - solution corrected

Re: Transferred number

computergeek541 — Sun, 21 Aug 2022 18:53:31 GMT

Re: Transferred number

JRHArsenault — Sun, 21 Aug 2022 18:53:48 GMT

Fixed it problem with the porting

Re: Transferred number

computergeek541 — Sun, 21 Aug 2022 18:54:59 GMT

Removed 8 messages all saying the same thing

Re: Transferred number

hTideGnow — Sun, 21 Aug 2022 19:23:02 GMT

Hi @JRHArsenault how was this resolved?? after open ticket with CS Agent as advised hours ago??

Re: Transferred number

JRHArsenault — Sun, 21 Aug 2022 19:46:39 GMT

Yes it took hours back and forth between the two carriers to get resolved