topic Re: Phone number problems in Get Support

Phone number problems

Doublerp14 — Tue, 04 Jan 2022 19:41:37 GMT

I cannot receive calls or text. Only outgoing works

Re: Phone number problems

Luddite — Wed, 25 May 2016 02:09:01 GMT

If you have requested a transfer of a phone number from another carrier, this is normal. While the transfer is taking place you can still use your old SIM card. When it stops working the transfer has been completed, and it is best to reboot your phone.

It can take a several hours for a cell phone transfer, and 5-7 days for a landline. Your old account must remain active until the transfer is complete.

If this is not your situation let us know.

Welcome to PM.

Re: Phone number problems

Doublerp14 — Wed, 25 May 2016 03:28:40 GMT

So if the account is suspended because I did not pay my bill it won't work?

Re: Phone number problems

NDesai — Wed, 25 May 2016 07:24:26 GMT

I see that you made another post about the same issue. Please use one post to get help and avoid creating multiple post with same issue in future.

http://productioncommunity.publicmobile.ca/t5/Discussions/Phone-number-problems/m-p/54367

Re: Phone number problems

Shazia_K — Wed, 25 May 2016 13:14:33 GMT

Hello @Doublerp14,

I'm sorry to see that you're currently having partial service, this is due to your port not been completed.

I will reply to the private message you had sent me, in order to give you the steps to complete before the port is completed.

Thanks,

Shazia

Re: Phone number problems

Luddite — Wed, 25 May 2016 13:20:09 GMT

@Doublerp14 Sorry didn't get back to you sooner; fell asleep.

Anyway, you are correct. You cannot transfer a number from a suspended account. If you really want that number you will have to pay whatever it takes to make it active again.

In the meantime, go into your self serve account and select Change Phone Number under Plans and Add-ons. Pick a number, exit your account (after noting the account number), reboot your phone and see if you have service.

Later, if you get the old account activated, log back into your PM account and make the transfer under Change Phone Number.

Let us know how you make out.