topic Phone cannot send or receive calls in Get Support

Phone cannot send or receive calls

Northwestfrog — Sun, 21 Aug 2022 14:22:10 GMT

SMS is working, data is working.

Currently in Rivière Mattawin, QC

Thanks for help

Re: Phone cannot send or receive calls

computergeek541 — Sun, 21 Aug 2022 14:27:41 GMT

Are you a new customer or are you using a new phone? Also, if you set the network mode to 3g-only does it connect to the Public Mobile network? Compatibility with that type of network is required for phone calls.

Re: Phone cannot send or receive calls

esjliv — Sun, 21 Aug 2022 14:25:56 GMT

@Northwestfrog - i do not notice any outages reported in your area:

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Are you a new customer that has not been able to make/receive calls all along? Or, an existing one, that this just happened all of a sudden?

Try 1 or more of the below:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
move your sim card to another phone to see if calling works
manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if calling improves