topic Can't send message Public Mobile Error 500 in Get Support

Can't send message Public Mobile Error 500

courtneydunn5 — Sun, 21 Aug 2022 01:33:02 GMT

I upgraded my plan to the 4G speed option and since then, my text messages aren't sending. I can receive them but I have to resend multiple times until it will finally send. I keep receiving the error 500 message. This has never happened to me before upgrading the service.

Re: Can't send message Public Mobile Error 500

softech — Sun, 21 Aug 2022 01:34:51 GMT

@courtneydunn5

this is interesting.

Try to reboot the phone first.

Also try to clear cache for your messaging app.

Or you might want to try another messaging app to see if you go the same or if that resolves that problem

Re: Can't send message Public Mobile Error 500

courtneydunn5 — Sun, 21 Aug 2022 02:07:24 GMT

Thanks, I've tried this. Deleted the app and re-download, tried a different app, restarted phone, cleared cache, cleared cookies, still not able to consistently send messages.

Re: Can't send message Public Mobile Error 500

softech — Sun, 21 Aug 2022 02:11:57 GMT

@courtneydunn5

You have another phone to test?

But I guess at this point, you should open ticket with PM support and see what they can do. There has been couple text issue lately and they need to get PM Support involved:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Can't send message Public Mobile Error 500

dust2dust — Sun, 21 Aug 2022 02:13:21 GMT

Maybe full power down, remove sim, turn back on, full power down, insert sim, turn back on - see what happens.

Can you tell us what the number is for Message Centre set in your texting app.

Re: Can't send message Public Mobile Error 500

esjliv — Sun, 21 Aug 2022 14:47:56 GMT

Google mentions this, @courtneydunn5 :

"This error indicates that there's something wrong with your connection or the SIM card plan, more detailed causes: The phone number you try to send your message to is invalid. There is no network coverage. You don't have enough money on a prepaid subscription."

I wonder if the Mobile Connections set on the device have anything to do with this?

Does (or did) trying your sim card into another phone help with this?

Since you never had this issue until the plan change, i'd have to agree about reporting this to a CSA by methods provided by softech. It would be interesting to see what CSA reports back, if you care to share?