topic New phone won't connect to public mobile in Get Support

New phone won't connect to public mobile

howard0178 — Sun, 21 Aug 2022 00:41:20 GMT

I moved to a new phone ( umidigi f3) set everything up the same as it was on old phone ( umidigi F1 play), but cannot connect to the internet using these settings.

Can anyone help?

Thanks

Re: New phone won't connect to public mobile

BKNS27 — Sun, 21 Aug 2022 00:54:00 GMT

@howard0178

The phone is compatible with PM.

Check the APN settings:

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: New phone won't connect to public mobile

Outdoorsman — Sun, 21 Aug 2022 00:55:43 GMT

@howard0178 Hi check your apn settings The APN (Access Point Name) settings contain information that's needed to make data connections through your phone. For most devices, you are not required to configure the APN settings. However, if you are experiencing data issues, check whether your APN is properly set up by following the steps below.

Check that your phone is unlocked. If not, contact your previous wireless provider.
Check that your device is compatible on our network; you can check using our phone compatibility tool here.

Next, check your APN settings:1) Open your settings, then tap:

Access Point Names
New APN Settings

2) Ensure the following fields match:

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: 74.49.0.18
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 80
MCC: 302
MNC: 220

3) If you needed to make a change, hit save, reboot, and you’re good to go! Make sure to enable data in your phone settings.

Need

Re: New phone won't connect to public mobile

howard0178 — Sun, 21 Aug 2022 01:07:33 GMT

All APN settings are correct. Still cannot get access

Re: New phone won't connect to public mobile

howard0178 — Sun, 21 Aug 2022 01:08:08 GMT

Yeah I've done all that several times. Still not getting access

Re: New phone won't connect to public mobile

softech — Sun, 21 Aug 2022 01:23:07 GMT

@howard0178

I understand you checked the APN settings, but check this full list, this is the longer one.. or maybe post your full APN settings here as well. Pay attention to space, extra space or comma here and there couple screw it up too

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MMS Protocol: WAP 2.0
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type:GID
MVNO value: 4D4F

Re: New phone won't connect to public mobile

dust2dust — Sun, 21 Aug 2022 01:31:28 GMT

How about, do you have data left on your account? Plan and/or add-ons?

Images of what your current settings are would be helpful though.

Re: New phone won't connect to public mobile

howard0178 — Sun, 21 Aug 2022 15:54:00 GMT

Hi there

I have solved the issue and now have a good data connection.

Thanks to all of you who responded 😊😊