topic Re: Very bad mobile UI of Public Mobile's website in Get Support

Very bad mobile UI of Public Mobile's website

imisstraveling — Fri, 19 Aug 2022 04:52:00 GMT

I tried opening public mobile's new website on my mobile browser but it was impossible to open. It's not made to suit mobile UI which is very unreasonable. It also very heavy to load even on my super fast internet connection.

Re: Very bad mobile UI of Public Mobile's website

hTideGnow — Thu, 18 Aug 2022 15:26:50 GMT

HI @imisstraveling I was able to load on my cell phone without any trouble

try to use different browser and see if you have different experience. Try download Edge or Chrome on your mobile phone.

Re: Very bad mobile UI of Public Mobile's website

Meow — Thu, 18 Aug 2022 15:28:29 GMT

Use computer (way bigger screen) for any account interaction. I never use mobile version so cannot say if it really optimized for phones...

Re: Very bad mobile UI of Public Mobile's website

Coffee4me — Thu, 18 Aug 2022 15:30:00 GMT

I am facing the same issue as well. What I did was 1) use a laptop instead to check my data usage, 2) turn on VPN then try, sometimes it works. Hope it helps!

Re: Very bad mobile UI of Public Mobile's website

hTideGnow — Thu, 18 Aug 2022 15:31:33 GMT

HI @Coffee4me Also, it is best to use Incognito mode for checking usage. There are some issue with cache or cookies and sometimes you are not seeing the updated info if you don't use Incognito mode

Re: Very bad mobile UI of Public Mobile's website

dust2dust — Thu, 18 Aug 2022 15:37:27 GMT

@Meow- Can you at least try it? It's way better than it was. You don't have to zoom in anymore to see things. But the functioning of it is way worse with how they've implemented it. Not just mobile too.

Re: Very bad mobile UI of Public Mobile's website

hTideGnow — Thu, 18 Aug 2022 15:51:52 GMT

@Meow wrote:
Use computer (way bigger screen) for any account interaction. I never use mobile version so cannot say if it really optimized for phones...

HI @Meow Try it.. this new version is different from the old one.

Old one is not optimized for mobile browser, so, you have to zoom in

But this new one will detects it is a mobile browser and will give you a different layout. Try it , be 21st century 🙂

Re: Very bad mobile UI of Public Mobile's website

DennyCrane — Thu, 18 Aug 2022 17:17:20 GMT

yup, and it's not much better on a computer browser. UI is pretty, but it's painfully slow and has lots of bugs. I prefer the old outdated site, because even though I had to zoom, it was SO much faster to load.

I see where the developers were going here, but in my view the overall UI has degraded. But it looks pretty 🙄

Re: Very bad mobile UI of Public Mobile's website

DennyCrane — Thu, 18 Aug 2022 17:17:57 GMT

That's not a valid answer in 2022. Many people don't even have computers anymore.

Re: Very bad mobile UI of Public Mobile's website

Meow — Thu, 18 Aug 2022 17:42:09 GMT

@DennyCrane wrote:
That's not a valid answer in 2022. Many people don't even have computers anymore.

Well, maybe I am outdated... Still prefer big screen than minuscule phone's... But to each his own. Same as I prefer solid automatic watch with sapphire crystal then these 'activity' trackers you have to charge every few hours.

@hTideGnow, @dust2dust Thanks. I tried PM on a phone. Looks OK. Cannot comment on functionality as my account works as expected.

Re: Very bad mobile UI of Public Mobile's website

hTideGnow — Thu, 18 Aug 2022 17:48:53 GMT

HI@DennyCrane What kind of phone do you have?

Any chance for you to try again on another phone?

Re: Very bad mobile UI of Public Mobile's website

DennyCrane — Thu, 18 Aug 2022 18:16:47 GMT

Pixel 5a. I just tried my iPhone XR as well, and it's the same slow speed to load all the widgets. Same goes for the experience on a computer. It just feels very bloated. Add to that the incorrect data usage that still hasn't been fixed, shows me PM cares more about the pretty look than the actual user experience.

Re: Very bad mobile UI of Public Mobile's website

dust2dust — Thu, 18 Aug 2022 18:04:51 GMT

@DennyCrane- As the OP says "very heavy to load". I agree. Bloated. I was just checking the Telus site and they seem to have the same slowness. It's quite painful. It should be much more pared down for a mobile browser. Certainly should be less painful on a non-mobile. I would be embarrassed to roll out such a system to foist on the customers. Terrible.

Re: Very bad mobile UI of Public Mobile's website

ZuckMark — Thu, 18 Aug 2022 18:17:48 GMT

Come on, Chrome, Fire Fox, Opera, Yandex, etc... Do you know them? -_-

Re: Very bad mobile UI of Public Mobile's website

ZuckMark — Mon, 29 Aug 2022 17:31:07 GMT

Poor people don't have computers.

edited by computergeek541: removed inappropriate comment as per terms of service

Re: Very bad mobile UI of Public Mobile's website

ZuckMark — Mon, 29 Aug 2022 17:31:45 GMT

2022 and you don't know how to use a browser?

2022 and you don't know how to open a website?

Why is this is happening just to you, the rest of the smart people we are able to access?

edited by computergeek541: removed inappropriate comment as per terms of service

Re: Very bad mobile UI of Public Mobile's website

imisstraveling — Sat, 20 Aug 2022 04:08:16 GMT

Oh, I tried on Chrome only but it takes forever to load the complete website. I also have a 800MBps plan, so I don't see slow internet as a problem.

Re: Very bad mobile UI of Public Mobile's website

imisstraveling — Sat, 20 Aug 2022 04:10:10 GMT

Sure. I used computers only to write this post but other night, i wanted to check something when I was on the bed. That's when I realized that how slow and buggy mobile website is.

Re: Very bad mobile UI of Public Mobile's website

Timer — Sat, 20 Aug 2022 05:01:22 GMT

@imisstraveling

close all browser and use browser from computer, clear cache and cookies and use one page inPrivate mode, or in safari on private mode.

do you have this issue anywhere you go,, can you tried turn off device and take out SIM card and insert in other device,

if your device run Android,

go to your browser app clear cache/clear data,
updated version of browser app,
check software IOS update date on wifi.

Re: Very bad mobile UI of Public Mobile's website

computergeek541 — Sat, 20 Aug 2022 05:43:14 GMT

@Timer wrote:
@imisstraveling
close all browser and use browser from computer, clear cache and cookies and use one page inPrivate mode, or in safari on private mode.

do you have this issue anywhere you go,, can you tried turn off device and take out SIM card and insert in other device,
if your device run Android,
go to your browser app clear cache/clear data,
updated version of browser app,
check software IOS update date on wifi.

None of the above addresses the customer's concerns about the usability and design of the website interface, nor of the heavy (and I would say unnecessary) graphics that slows load times.