topic Data outage in Get Support

Data outage

katesprinting — Sat, 20 Aug 2022 17:28:02 GMT

My plan says that I’ve used all of my data, however on my account I still have some left , as well as a full 1 g as part of an add on. How do I access this data?

Re: Data outage

hairbag1 — Sat, 20 Aug 2022 17:31:20 GMT

As long as you have data somewhere in your acct...it'll continue to work when your regular plan data runs out.

Re: Data outage

katesprinting — Sat, 20 Aug 2022 17:31:49 GMT

I would assume the same. On my account it says I have data, however I’ve received the texts telling me I’ve used 100% and my data has been shut off, however in my account I still have data available.

Re: Data outage

katesprinting — Sat, 20 Aug 2022 17:33:03 GMT

I have 1.23 Gb on my account of data in my add ons .

Re: Data outage

esjliv — Sat, 20 Aug 2022 17:46:17 GMT

@katesprinting - if these messages are from 611/public mobile and you have data left on your plan, ignore the messages and go by what your My Account is saying.

Are these messages directly from your device?

Check the setting in your phone to see if you have data limit warnings set up. Additionally, there could be a data limiter turn on which stops data from being used altogether if you reached this limit.

So check these settings to adjust or turn off.

Re: Data outage

katesprinting — Sat, 20 Aug 2022 17:53:21 GMT

My data saver /low data mode is not turned on. I’ve reset my device and still have no luck 😞 I would happily go by what my account says however I can’t use any data, so I’m limited to wifi - messages won’t even go through . I’m annoyed that I bought an added GB for 15 dollars that I can’t access at this point, especially as I’m driving across the country and would love some data ! Haha

Re: Data outage

hTideGnow — Sat, 20 Aug 2022 17:56:36 GMT

Hi @katesprinting you could be reading off the caches reading due to cookies issue

Try again using Incignito mode to login My Accout. Or try with another browser. These workaround can give you accurate usage reading

Re: Data outage

esjliv — Sat, 20 Aug 2022 18:00:18 GMT

@katesprinting - are you travelling with anyone that you can swap out your SIM card with and put it into their phone to see if data works then?

Sometimes even removing the sim card, inserting it into another phone, then back into your phone resets things and can fix strange issues.