topic Suspend and Active in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspend-and-Active/m-p/863146#M585293 <P>Hello, My debit card doesn't work properly and I got a new one from the bank. Today it is my payment date and it is suspend NOW. I have updated a new card information. Does it charge automatic or I need to pay for it manual now? After paying the fee, how long my account changes the status to active?&nbsp;&nbsp;</P> Sat, 20 Aug 2022 16:58:48 GMT Mindy208 2022-08-20T16:58:48Z Suspend and Active https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspend-and-Active/m-p/863146#M585293 <P>Hello, My debit card doesn't work properly and I got a new one from the bank. Today it is my payment date and it is suspend NOW. I have updated a new card information. Does it charge automatic or I need to pay for it manual now? After paying the fee, how long my account changes the status to active?&nbsp;&nbsp;</P> Sat, 20 Aug 2022 16:58:48 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspend-and-Active/m-p/863146#M585293 Mindy208 2022-08-20T16:58:48Z Re: Suspend and Active https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspend-and-Active/m-p/863147#M585294 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/133924">@Mindy208</a>&nbsp;you have to make a manual payment now if the account is already suspended.&nbsp; Just login My Account, click Reactivate my plan button and then follow the step to make manual payment to reactivate&nbsp;</P> Sat, 20 Aug 2022 17:00:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspend-and-Active/m-p/863147#M585294 softech 2022-08-20T17:00:39Z Re: Suspend and Active https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspend-and-Active/m-p/863148#M585295 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/133924">@Mindy208</a>&nbsp;- if you lost services due to nonpay suspension, then yes, you will need to make a manual payment on your account then reactivate the services.</P><P>Active status should be immediate after payment.</P> Sat, 20 Aug 2022 17:00:45 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspend-and-Active/m-p/863148#M585295 esjliv 2022-08-20T17:00:45Z Re: Suspend and Active https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspend-and-Active/m-p/863149#M585296 <P>You'll need to make a manual payment. It should renew immediately.</P><P>Adding - ah I shouldn't bother doing this on mobile and one thumb typing <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sat, 20 Aug 2022 17:04:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Suspend-and-Active/m-p/863149#M585296 dust2dust 2022-08-20T17:04:13Z