topic Re: DATA DID NOT RESET in Get Support

DATA DID NOT RESET

JOEYMAN — Sun, 21 Aug 2022 03:47:15 GMT

Good Day,

I paid for my usual monthly renewal on my public mobile account and I still have no data. I can text and make phone calls but the data isn't working. PLEASE HELP...

Thanks!

Re: DATA DID NOT RESET

hairbag1 — Sat, 20 Aug 2022 16:48:07 GMT

Try Airplane mode ON for a moment...then OFF again.

Re: DATA DID NOT RESET

esjliv — Sat, 20 Aug 2022 16:53:21 GMT

@JOEYMAN - what does the current plan cycle dates say on My Account? Start and end date is showing 31 days, so this is a bit misleading since the new My Account upgrade version.

If your plan did renew today, try restarting your phone,xxxxx or perform a reset of your network settings to see if data works.

Also, try calling 611 to check your balances, does your message say you have remaining data left?

edit, removed portion of what @hairbag1 already posted

Re: DATA DID NOT RESET

dust2dust — Sat, 20 Aug 2022 16:55:09 GMT

Did the plan renew? Or you just added money?

Re: DATA DID NOT RESET

softech — Sat, 20 Aug 2022 16:57:40 GMT

@JOEYMAN reboot your phone once

if you have an Android, check if you have a mobile data limit setup and if the limit is reached