topic Re: Phone in Get Support

Phone

Ccs1983 — Sat, 20 Aug 2022 14:49:09 GMT

I can't make or receive calls but everything else works .

Re: Phone

softech — Sat, 20 Aug 2022 14:49:50 GMT

@Ccs1983 first , try to login to My Account and confirm if status is Active. If not, it could be payment issue

If status is active, try to reboot the phone once.

Try to reset the sim card if still fails

Try to test your PM sim card in another phone

And try your phone in another area

Re: Phone

esjliv — Sat, 20 Aug 2022 14:50:35 GMT

@Ccs1983 - try restarting your phone.

Is this a new activation? And if so, did you port from another mobile provider..if you did, then make sure you insert the old provider's sim card to accept the SMS port approval.

Re: Phone

Ccs1983 — Sat, 20 Aug 2022 14:52:30 GMT

If it is my sim card Is it possible for me to put in new one but still have all my info and keep same phone number

Re: Phone

esjliv — Sat, 20 Aug 2022 14:56:39 GMT

@Ccs1983 wrote:
If it is my sim card Is it possible for me to put in new one but still have all my info and keep same phone number

Yes @Ccs1983 , it is possible to obtain a new sim card and swap that sim number on your My Account to keep all the same info and phone number as it is now.

But, sims rarely go bad. So it is likely other issues. Try any troubleshooting first, if all troubleshooting is failing ask CSA to reset or check your account prior to getting a new sim card.

But, trying the sim into another phone is a good test...as @softech mention to try.

Re: Phone

softech — Sat, 20 Aug 2022 14:56:45 GMT

@Ccs1983 yes you cam. It is an easy switch. Yiu just need to buy a some card from Telus or Koodo store. Then login to My Account and request Change Sim card there. Easy process

but check out what we suggested first

Re: Phone

Yummy — Sat, 20 Aug 2022 14:57:31 GMT

@Ccs1983 wrote:
If it is my sim card Is it possible for me to put in new one but still have all my info and keep same phone number

Yes, you can swap SIM cards through your PM account. But before you do that confirm your account is active and everything else works as expected: SMS/Internet.

Did you try your current SIM in another phone?

Re: Phone

BKNS27 — Sat, 20 Aug 2022 18:17:45 GMT

@Ccs1983

Did you port your old number over to PM recently?