topic Re: duplicate messages in Get Support

duplicate messages

atorrin — Sat, 20 Aug 2022 14:04:19 GMT

I have an iPhone 6S. It has started sending duplicate messages randomly. On my end it says the message was not delivered but the other person will get two or three of them. It seems to be only Android users that see this. My question is whether this would be a phone issue, carrier issue? What steps do I take to troubleshoot/fix?

Re: duplicate messages

Dunkman — Sat, 20 Aug 2022 14:12:30 GMT

@atorrin

Most likely a phone issue versus carrier issue. You could try your SIM card in another working phone (? android) to see whether you have the same problem.

iMessages can sometimes have issues with sending text to android phones. Is your data turned on all the time? iPhone to iPhone messages via iMessages require either data or Wifi. Is "Send as SMS text" active. You could try to turn off iMessage to see whether that corrects the problem.

Re: duplicate messages

atorrin — Sat, 20 Aug 2022 14:18:17 GMT

Thank you I will try those things. Data is turned on all the time. Send as SMS text is active as well.

Re: duplicate messages

softech — Sat, 20 Aug 2022 14:21:05 GMT

@atorrin

try to reset all network settings in general/settings/reset/reset network settings.

Please note that this will wipe your wifi password so you will have to add that again.

Re: duplicate messages

esjliv — Sat, 20 Aug 2022 14:25:28 GMT

@atorrin - I would think this is network related on either your end or the receiver's ends.

Networks would keep resending when a service disruption is happening. Or, the receiver is using Chat Features or imessage (both with require data or an internet connection to work), so could be a delay/duplicate on that end?

I've read this, not sure if it is your case or not:

"Sometimes duplicate messages can also be produced by the destination carrier when the recipient is roaming."

Is it possible the recipient has their roaming enabled and near a border town (possibly trying to ping other towers)?

But, most likely a low coverage area, where re-attempts are being made and more than 1 are successfully being sent.

Re: duplicate messages

atorrin — Sat, 20 Aug 2022 14:48:51 GMT

I'm pretty sure it is on my end because it is happening with a lot of different people.

Re: duplicate messages

softech — Sat, 20 Aug 2022 14:54:58 GMT

@atorrin Try to reset the network settings as suggested above. And make sure you try reboot your phone

If you have another phone around, try your PM sim card there

But , it could also be carrier problem or they might be able to reset something on the system, open a ticket with them

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