topic Re: PAYMENT in Get Support

PAYMENT

Savo — Sat, 20 Aug 2022 13:42:45 GMT

MY CARD EXPIRED… WISH TO UPDATE ACCOUNT WITH NEW CARD

dust2dust — Sat, 20 Aug 2022 13:54:22 GMT

Can you login to your account? Login and change the card there. Suggest using a non-mobile browser.

Dunkman — Sat, 20 Aug 2022 13:54:29 GMT

You will need to change your credit card information in the My account page.

Here is some additional information:

The website can be finicky. If you are having difficulties, try changing web browser, clearing cache or incognito mode.

Any specific questions?

esjliv — Sat, 20 Aug 2022 14:35:57 GMT

@Savo - if you have never created a My Account yet, you can submit a ticket here to: Create or forgot My Account email or password link

If having issues with your password, use the Forgot your password option to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Timer — Sat, 20 Aug 2022 19:28:24 GMT

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

and go to payment,,, manage payment method and update card information and save payment.