topic Re: Issues with New Website in Get Support

Issues with New Website

francesdamico — Sat, 20 Aug 2022 00:32:44 GMT

I am having difficulty adding data to my plan on the new website because every time I attempt to do so in the self-serve platform, the squirrel, chestnut, and hearts logos override the the areas I want to access (to see my plan usage, add on usage, etc). This happens both on computer and mobile. Please help!

Re: Issues with New Website

CountyDownIeUk — Sat, 20 Aug 2022 00:34:34 GMT

Try a different browser.

Re: Issues with New Website

Timer — Sat, 20 Aug 2022 00:49:54 GMT

@francesdamico

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page to check usage

of call *611 press 3 and you need your 4 digit PIN , or for purchase Add-ons see at photo

Re: Issues with New Website

dust2dust — Sat, 20 Aug 2022 01:50:29 GMT

You need to wait for those things to appear. It's a terrible web site implementation.

Adding - ah nvm I had a link to the add-ons page but it doesn't work as I wanted.