topic New plan purchased but not working in Get Support

New plan purchased but not working

leaberthelin — Fri, 19 Aug 2022 19:10:42 GMT

Hi,

I recently purchased a new plan (40$) instead of the one I had the previous one (15$), for the next cycle. We are now in the middle of this cycle, and I still have my 15$ plan. The 40$ payment has been processed and appears in my payment history.

Any advice on this?

Thank you.

Re: New plan purchased but not working

Timer — Fri, 19 Aug 2022 19:23:57 GMT

@leaberthelin

Edit: can you tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

to go to Plan & Add-ons, what is showing?

or contact support team by private message CS_Agent to check it.

Re: New plan purchased but not working

dabr — Fri, 19 Aug 2022 19:20:16 GMT

@leaberthelin Did you opt to Change at Next Renewal or Change Now when changing plans? If the first option, then your plan will change at your next renewal date and also if you're changing to one of the 4G plans, reminder that the change to 4G speeds will take 48 hours to become effective after the plan change.

Re: New plan purchased but not working

hTideGnow — Fri, 19 Aug 2022 19:22:50 GMT

Hi @leaberthelin maybe it is cache and cookies issue and you are not reading the correct info.

Please try to use Incognito mode to login to My Account once and see if the Plan info showing correct

if it is still showing $15 plan, check Payment History to confirm if PM took $15 or $40 in the last payment date