topic Re: Plan renewed at wrong date in Get Support

Plan renewed at wrong date

Bakibo — Fri, 19 Aug 2022 21:52:14 GMT

I used to have my plan renewal 10. Of each month. Now suddenly is 22 of each month. Why is that. Recently I didnt use PM service for 3 moths while I was away. When I renewed my plan was starting on 26. I believe I added money to my account on 22.

Does my plan starts when I add money to account?

Re: Plan renewed at wrong date

Outdoorsman — Fri, 19 Aug 2022 17:54:01 GMT

@Bakibo

@Bakibo wrote:
I used to have my plan renewal 10. Of each month. Now suddenly is 22 of each month. Why is that. Recently I didnt use PM service for 3 moths while I was away. When I renewed my plan was starting on 26. I believe I added money to my account on 22.
Does my plan starts when I add money to account?

@Bakibo hi it will never stay the same date since you are on a 30 day plan,if you stopped your plan for awile the day you start new payments will be the new start day of your plan

Re: Plan renewed at wrong date

Meow — Fri, 19 Aug 2022 17:56:19 GMT

Impossible to have Plan renewal at fixed date at PM.

PM's billing period is 30 days therefore every month is different date.

You can see next renewal date after you log in to your account.

Re: Plan renewed at wrong date

Bakibo — Fri, 19 Aug 2022 18:01:37 GMT

msg from PM stated that My plan would expire on 26 or 27 and I need to put funds into my account by that day. Does it mean that if I put money on the 15 my plan will start on the 15?

Re: Plan renewed at wrong date

dabr — Fri, 19 Aug 2022 18:06:54 GMT

@Bakibo Your plan will renew every 30 days as long as you have a CC on account or load funds via voucher. Adding money earlier will not renew the account earlier but as already mentioned, the renewal date changes as payment is every 30 days and not monthly. The date may also change if account is suspended due to lack of payment and can be reactivated within 90 days.

Re: Plan renewed at wrong date

Outdoorsman — Fri, 19 Aug 2022 18:13:09 GMT

@Bakibo wrote:
msg from PM stated that My plan would expire on 26 or 27 and I need to put funds into my account by that day. Does it mean that if I put money on the 15 my plan will start on the 15 you can wait until you get a little closer but don't leave it until the 26 in case something goes wrong?

@Bakibo hi yes if you reactivate it on that day that means your plan will start on the 15th

Re: Plan renewed at wrong date

Bakibo — Fri, 19 Aug 2022 18:11:41 GMT

Dabr thank you. Just to clear. My plan would expire 26 july. I put funds 22 july. My plan for august says that I have to renew 22 aug. Its not 30 days. Its 26 days.

Re: Plan renewed at wrong date

Meow — Fri, 19 Aug 2022 18:16:22 GMT

@Bakibo wrote:
Dabr thank you. Just to clear. My plan would expire 26 july. I put funds 22 july. My plan for august says that I have to renew 22 aug. Its not 30 days. Its 26 days.

Your account was suspended. Last day to re-activate it was 26. July. You re-activated it on 22. July. Next renewal is 22 August. Around 30 days depending how PM calculates date differences...

Re: Plan renewed at wrong date

dabr — Fri, 19 Aug 2022 18:17:44 GMT

@Bakibo There must be some error as PM takes payments every 30 days. Unless the account was suspended and your account needed to be paid before the 90th day (|July, 26th?) and adding funds earlier would reactivate the account on the date the funds are added.

Re: Plan renewed at wrong date

Bakibo — Fri, 19 Aug 2022 18:19:21 GMT

Meow for me thats not 30 days. Sorry. But thank you

Re: Plan renewed at wrong date

Bakibo — Fri, 19 Aug 2022 18:21:05 GMT

That could be the case

Thnks

Re: Plan renewed at wrong date

dust2dust — Fri, 19 Aug 2022 18:46:44 GMT

It's always so much easier to help with pictures. Can you provide images of your payment history for the last couple months or since July.

You suspended. You reactivated. That's a new 30 days on that day. July 22 until August 21. You can see that end date in your plan usage box.

Re: Plan renewed at wrong date

hTideGnow — Fri, 19 Aug 2022 18:50:13 GMT

@Bakibo wrote:
Dabr thank you. Just to clear. My plan would expire 26 july. I put funds 22 july. My plan for august says that I have to renew 22 aug. Its not 30 days. Its 26 days.

HI @Bakibo please login to My Account and take a screenshot about your current cycle date and post here?

Re: Plan renewed at wrong date

Bakibo — Fri, 19 Aug 2022 19:02:50 GMT

I was away for 90 days and I believe that that messed everything. I didnt pay attention

Re: Plan renewed at wrong date

Bakibo — Fri, 19 Aug 2022 20:15:28 GMT

its impossible to access payment history on my phone. Have to go to comp

Re: Plan renewed at wrong date

Bakibo — Fri, 19 Aug 2022 20:17:14 GMT

Screenshot shows info. My question was why is renewal date jumps from one date to another.

Re: Plan renewed at wrong date

hTideGnow — Fri, 19 Aug 2022 20:20:02 GMT

@Bakibo wrote:
Screenshot shows info. My question was why is renewal date jumps from one date to another.

Hi @Bakibo What is your current cycle date?

To answer your question about renewal date jumping, we really need to know your current cycle as well as your payment history in the last litter while

And, any chance you made any plan change?

And , you said you went away long, could have been account was already suspended, you came back and reactivate so, the cycle start date shifted. We really need to check your payment history to understand

Of course, if you rather CS agent to check for you, please open ticket with them:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan renewed at wrong date

dust2dust — Fri, 19 Aug 2022 20:21:24 GMT

You suspended the service. Or did not pay which also suspends. A date would say 90 days in the future. That means when the account would fully deactivate. You paid and reactivated before that date. Now you start a new 30 days.

In the case of 31 day months, the renewal date will move up one. In the case of 30 day months, the renewal will be the same. In the case of February the renewal will move back 2 days (or 1 for leap year).

Re: Plan renewed at wrong date

Bakibo — Fri, 19 Aug 2022 21:31:31 GMT

I was away for less than 90 days. System was showing that I have to renew by 26 july in order not to loose number. I put sone funds 22 july and that triggered my subscription for next pay period. This what I think happened.

Re: Plan renewed at wrong date

Bakibo — Fri, 19 Aug 2022 21:32:51 GMT

Just didnt pay for 2 months