topic Change Current Email in Get Support

Change Current Email

Cindy_2019 — Fri, 19 Aug 2022 17:51:05 GMT

I would like to change my current email. I forgot the password to xxxxx so would like to change email address to xxxxxx

Edit by Dunkman: removed personal information

softech — Fri, 19 Aug 2022 17:44:44 GMT

@Cindy_2019 Please remove your email addresses from the post for your own protection. This is an open forum and you don't not want it posted here

To ask for changing of email address and reset password, please open ticket with PM Support

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Meow — Fri, 19 Aug 2022 17:57:09 GMT

Only agent can update your email address.

To contact CSA-agent, there are 2 methods:

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Timer — Fri, 19 Aug 2022 19:25:45 GMT

also change the community email address by yourself My settings - Community (publicmobile.ca)

to keep all accounts for same email for rewards,