topic Re: Request support in Get Support

Request support

Ahart — Fri, 19 Aug 2022 16:36:25 GMT

How do I contact a live person. I have done everything to get this working it is not. I need to create a ticket?

Re: Request support

hTideGnow — Fri, 19 Aug 2022 16:39:32 GMT

HI@Ahart What was the issue? maybe you can share and we can help faster than waiting for CS agent response?

To open ticket with CS agent, at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Request support

Meow — Fri, 19 Aug 2022 18:23:54 GMT

No live support at PM. Only through personal mail...

Lets us try to help you out.

If you have account issues (billing, log in, etc.) contact agent.

Re: Request support

JL9 — Fri, 19 Aug 2022 18:41:53 GMT

Click the envelope icon in the top right and private message CS_Agent. A live person will get back to you via private message. I find that to the option with the least amount of hassle