topic Re: Payment came out twice in Get Support

Payment came out twice

Jessica6 — Fri, 19 Aug 2022 15:28:35 GMT

Hi, my account took the normal 40.00 amount then took 46.00. How do I get my money back?

Re: Payment came out twice

RossN — Fri, 19 Aug 2022 15:34:08 GMT

@Jessica6 Hi you can leave it in your account to pay for next payment or

you can contact customer service agent for a refund

you need to contact customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Payment came out twice

hTideGnow — Fri, 19 Aug 2022 15:41:51 GMT

HI @Jessica6

Did you try to make any plan change or if you manually pay and accidentally clicked twice?

First check My Account's Payment history page and see if it shows there were two transactions of $40 and $46. Also check if one of these charges now sitting as Available Fund. If it is , you can choose to leave it there for next renewal

But if you want to check for a possible refund, open ticket with PM CS agent

To open a ticket with PM CS Agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

Start by typing "Overcharge"
then click "Contact Us"
then click "Click here to submit a ticket"

you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment came out twice

Meow — Fri, 19 Aug 2022 15:50:57 GMT

Very rarely PM charges customer twice.

It could be something on your side: plan change? Manual payment? Clicked twice while paying?

You can always ask for refund but if money is on your PM account it is simple to leave them there to be used at next renewal.