topic Re: MMS in Get Support

MMS

Scottman79 — Tue, 04 Jan 2022 19:41:30 GMT

I've got a leagoo alpha phone and I can't sent MMS I set up the APN and still nothing my phone is only a 3g but it keeps saying telus 3g the phone is unlocked every thing is working excellent thanks

Re: MMS

makkahn28 — Mon, 23 May 2016 03:28:43 GMT

Hi. What model is it specifically?

Also, is it an Android, or Windows?

Just so that I can research the phone and assist

Re: MMS

Scottman79 — Mon, 23 May 2016 03:59:30 GMT

Alfa 5 and it's a android

Re: MMS

makkahn28 — Mon, 23 May 2016 04:02:46 GMT

How long have you had this phone?

Also, is it a Single or Dual-Sim?

Re: MMS

makkahn28 — Mon, 23 May 2016 04:10:47 GMT

Where did you purchase this phone from?

Also, I was looking at the Specs, though it supports the necessary WCDMA 3G 850/1900 MHz specs, No LTE

Just curious, Can you still make calls or any other function, except MMS?

Can you send SMS messages? just so that I can eliminate all probable causes and get your handset working.

I must admit, I never heard of that brand.

Re: MMS

Scottman79 — Mon, 23 May 2016 04:10:59 GMT

About two week's and yes it is a dual sim

Re: MMS

Scottman79 — Mon, 23 May 2016 04:24:01 GMT

Got it from aliexpress China every thing works great just can't sent pictures but can received them

Re: MMS

makkahn28 — Mon, 23 May 2016 04:27:42 GMT

ok. So, if you're able to call out, normal Txt, Receive Txts MMS or SMS, what about your Data, can you use your Data on your phone?

Do you have any Data Plan?

Just to narrow it further.

Also, Data must be turned on for MMS to be sent.

Did you set the APN settings to PM's required info?

Re: MMS

Scottman79 — Mon, 23 May 2016 04:31:46 GMT

Yes I can used my data and yes I did set the APN to PM's

Re: MMS

makkahn28 — Mon, 23 May 2016 04:34:39 GMT

ok, that narrows it down.

If you can receive All Txts, SMS and MMS, Can you send Regular SMS Txts?

If so, and MMS is only thing you can't do, then its either phone is faulty, or a Network issue.

Can you send Regular SMS Txt at least?

Re: MMS

Scottman79 — Mon, 23 May 2016 04:39:31 GMT

Yes I can send SMS and received them

Re: MMS

Scottman79 — Mon, 23 May 2016 04:43:01 GMT

I have the APN for PM's but it still comes up as telus

Re: MMS

makkahn28 — Mon, 23 May 2016 04:43:06 GMT

OK, that means you have almost all function except MMS.

Just for curiosity, have you tried inserting Sim in another handset?

To see if MMS works? If yes, then its more than likely your phone has some faulty software, a defect of some sort, or there's a network issue.

Re: MMS

makkahn28 — Mon, 23 May 2016 04:45:08 GMT

http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/APN-settings/m-p/30197#M4079

Does the APN settings match these from the Link I sent you?

Re: MMS

Scottman79 — Mon, 23 May 2016 05:04:53 GMT

Yes I can send SMS and received

Re: MMS

Scottman79 — Mon, 23 May 2016 05:06:06 GMT

Yes it dose

Re: MMS

makkahn28 — Mon, 23 May 2016 05:10:27 GMT

alright. Have you tried inserting Sim in another handset to see if you can receive MMS?

If yes and yes, then its definitely the Handset leagoo phone that has an issue with that MMS portion.

All I can say is, Try another handset, like Moto, LG brand or Samsung, if you have any, in order to be absolutely 100% certain that MMS works, and if so, then you should contact PM via private message or email and they'll have more access to that.

Re: MMS

makkahn28 — Mon, 23 May 2016 05:13:33 GMT

@Val_T, can you assist @Scottman79? He for some strange reason can't MMS text out, BUT can still SMS text and Receive all incoming Txts as well as receive calls and call out, and his Data thing is functional

His Phone is a Leagoo Alfa 5 Phone

Re: MMS

Scottman79 — Mon, 23 May 2016 05:16:46 GMT

Thanks for all your help I really appreciated

Re: MMS

makkahn28 — Mon, 23 May 2016 05:33:26 GMT

No problem, I tried to narrow down the list of suspects in this.

BTW, have you tried inserting Sim in a different handet if applicable?

This is the only possible way to fully determine if its your Leagoo handset that is experiencing this.

Also, as an alternate solution, If you have Hangout or What'sapp or anything similar, that is the only other go around solution for this, I'm afraid