topic Re: Phone message says deactivated. in Get Support

Phone message says deactivated.

KMacLe — Fri, 19 Aug 2022 13:02:07 GMT

Why has my account been deactivated?

Re: Phone message says deactivated.

softech — Fri, 19 Aug 2022 13:10:07 GMT

@KMacLe have you not paid for over 90 days since suspension?

Account will be suspended when renewal came and wasn't paid. 90 days later, the account will then be closed permanently and the number will be return to the provider when it got from originally

Re: Phone message says deactivated.

Dunkman — Fri, 19 Aug 2022 13:10:58 GMT

@KMacLe

Sorry to hear about your troubles.

More details would be helpful. Did you miss your payment date? Was your account suspended more than 90 days.

Re: Phone message says deactivated.

KMacLe — Fri, 19 Aug 2022 13:10:59 GMT

My account is paid in full plus extra funds in account

Re: Phone message says deactivated.

Dunkman — Fri, 19 Aug 2022 13:19:56 GMT

@KMacLe

Did your plan just renew overnight? In your self service account, it will often show different warnings on renewal night. As long as your plan is working and you have enough funds, the warnings should disappear later this morning.

Re: Phone message says deactivated.

KMacLe — Fri, 19 Aug 2022 13:21:55 GMT

Message said account expired today.

Re: Phone message says deactivated.

KMacLe — Fri, 19 Aug 2022 13:23:06 GMT

I’m on an automatic withdrawal plan. Why would the account expire or deactivate?

Re: Phone message says deactivated.

Dunkman — Fri, 19 Aug 2022 13:26:39 GMT

@KMacLe wrote:
I’m on an automatic withdrawal plan. Why would the account expire or deactivate?

@KMacLe

It usually expire if no payment.

As mentioned in my previous post, if your plan renewed overnight, there are several warnings (expired accounts, etc.) which confuse customers. These warnings will disappear later this morning. As long as your phone is working, I would not be concerned.

Re: Phone message says deactivated.

softech — Fri, 19 Aug 2022 13:27:44 GMT

@KMacLe So, it is just suspended and not deactivated

Yes, either Autopay failed, which could happen, or it is still renewing

First , do you have any phone service now? can you make calls or receive calls?

If not, login to My Account, click Reactivate my plan and follow the steps to make manual payment this time.

Let us know how it turns out