topic Re: Why you sending a code to an email. in Get Support

Why you sending a code to an email.

Todddibb — Fri, 19 Aug 2022 10:31:29 GMT

I’m trying to pay into my account and your tech at Walmart miss spelt my email and put dd@xxxxxxxxxxx and it’s ddd@xxxxxx and I can’t get your code to verified. And I had this phone for over a year

Re: Why you sending a code to an email.

79lemmonjr — Fri, 19 Aug 2022 09:54:27 GMT

Can you not choose to have it texted to you instead?

I know it's a hassle but you could also just create a new Hotmail account specifically for the purpose of getting the verification code you need.

Re: Why you sending a code to an email.

Dunkman — Fri, 19 Aug 2022 12:28:46 GMT

@Todddibb

As mentioned above, you could get the 2FA via text also

However, you will need to contact customer service agent to correct your email address for future logins

You will need to contact customer service agent (CSA):

Submit a ticket for CSA help.

https://www.publicmobile.ca/en/on/chatbot

Type: I can't login.

Follow the prompts to submit ticket.

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).

Re: Why you sending a code to an email.

Timer — Fri, 19 Aug 2022 19:31:29 GMT

@Todddibb

contact support team by CS_Agent to change email and set new password,

and change the community email address by yourself My settings - Community (publicmobile.ca)

to keep all accounts for same email for rewards,

To Login Page or Login Page Rewards

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

you will get verification code by Email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

also if you not have service the verification code by SMS not get and you need send by Email.

Re: Why you sending a code to an email.

dust2dust — Fri, 19 Aug 2022 19:38:33 GMT

@Timer- While many people copy - paste content, the problem with yours is that you paste in irrelevant stuff that doesn't apply to the problem.

Re: Why you sending a code to an email.

softech — Fri, 19 Aug 2022 19:40:53 GMT

For how to contact CS agent, I doubt there were any changes since 7 hours ago

For the extra info, would be nice to add the whole "Get Help" site there, some of those Help articles must be useful

Re: Why you sending a code to an email.

dabr — Fri, 19 Aug 2022 19:46:28 GMT

Perhaps it's the return of the old "kitchen sink" approach...

Re: Why you sending a code to an email.

hTideGnow — Fri, 19 Aug 2022 19:49:54 GMT

@dabr wrote:
Perhaps it's the return of the old "kitchen sink" approach...

HI@dabr I thought PM banned the "quote" icon on the lower right corner for long time.. So, it has never gone away? the Simple-Simon is back after the ban?