topic Re: Payment in Get Support

Payment

Carole8 — Thu, 18 Aug 2022 14:44:59 GMT

Why am I getting request for payment when I’m on auto payments? I think I may have paid twice for next month- need to know ! Also why can’t I speak to agent- readily available before I signed! Frustrated! FYI , I submitted a ticket July 27, no response!

Re: Payment

will13am — Thu, 18 Aug 2022 14:54:23 GMT

@Carole8 , are you referring to payment notifications? I am on auto pay and I get those. The way to confirm payment is to look at the payment history in the self serve account. As support ticket response, have you taken a look at your private message inbox? That is where support response goes. If you have received a response and have not acted on it, the ticket would have been closed by now. You would need to submit a new ticket if you still need the support.

Re: Payment

Coffee4me — Thu, 18 Aug 2022 15:34:37 GMT

Hi @Carole8 , I understand your frustration, I ended up trying to figure it out myself instead of speaking to an agent, too. For auto-payment requests, I am on auto-pay, charged directly to my credit card. And get monthly notifications telling me that my payment is due as well. Think of it as a reminder. I know whether I have been charged by looking into my banking history transactions.

Re: Payment

Timer — Fri, 19 Aug 2022 00:14:53 GMT

@Carole8

if no response after 48 hr your ticket will be close...resend by private message CS_Agent

Re: Payment

computergeek541 — Fri, 19 Aug 2022 03:35:49 GMT

@Timer wrote:
@Carole8
if no response after 48 hr your ticket will be close...resend by private message CS_Agent

Tickets don't automatically close after 48 hours just because a CSA hasn't responded. The authoatmic closer of tickets occurs when a customer doens't reponsd to the CSA, and that's done on the assumptiion that the customer no longer need assistance.