topic Re: What is PUK code? Where do I get the PUK code? in Get Support

Re: What is PUK code? Where do I get the PUK code?

hinamirza — Tue, 04 Jan 2022 19:41:28 GMT

i am new to PUblic mobile please send me my puck code or tell me what to do ,how to get one

Re: What is PUK code? Where do I get the PUK code?

Audit13 — Fri, 29 Sep 2017 01:47:08 GMT

In order to obtain puk code, you will need to send a private to the Moderator Team with your account information, including your account number, pin, and sim number.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: What is PUK code? Where do I get the PUK code?

Mary_M — Fri, 29 Sep 2017 13:00:22 GMT

Good morning @hinamirza,

thank you for reaching out to us !

In order to obtain your PUK, you will need to send us a private message, as instructed above. Since the PUK is directly attached to your SIM card, we are able to retrieve it once your account is accessed.

Cheers,

Mary

Re: What is PUK code? Where do I get the PUK code?

edmonch2013 — Fri, 29 Sep 2017 17:03:56 GMT

A PUK or 'Personal Unlocking Key' is a security feature on most mobile devices that protects your SIM card data. The PUK code is unique to your SIM card and is required when a SIM Card PIN code has been entered incorrectly multiple times.

Re: What is PUK code? Where do I get the PUK code?

computergeek541 — Sat, 30 Sep 2017 02:24:25 GMT

With that said, most customers will never need to know, nor need to ever use the PUK. The security settings of your phone aren't things you want to be playing around with. Make sure you know what these settings do before making these type of changes.

Re: What is PUK code? Where do I get the PUK code?

hinamirza — Sat, 30 Sep 2017 11:44:20 GMT

8912230000289039349 my sim

please send me my puck number

Re: What is PUK code? Where do I get the PUK code?

pannobaji — Thu, 30 Nov 2017 18:59:58 GMT

i dont know where to look for my sim...help

Re: What is PUK code? Where do I get the PUK code?

Arose11 — Thu, 22 Feb 2018 00:10:35 GMT

my sim is locked and requesting a puk code. please advise me on where to find it. thank you

Re: What is PUK code? Where do I get the PUK code?

Korth — Thu, 22 Feb 2018 00:37:25 GMT

@Arose11

Like @Mary_M (and others) have already said above, you need to Contact the Moderator Team to obtain your PUK.

Re: What is PUK code? Where do I get the PUK code?

Arose11 — Thu, 22 Feb 2018 03:22:56 GMT

I did contact the moderator team, was just awaiting reply and thought that maybe somebody could give me insight while i was waiting

Re: What is PUK code? Where do I get the PUK code?

Korth — Thu, 22 Feb 2018 03:35:56 GMT

@Arose11

It's the only way you can get your PUK. There's no other way. It's an emergency/backdoor passcode unique to each unique-numbered SIM card, assigned (or at least hoarded in secrecy until needed) by the carrier which issued the SIM card. It's meant to lockout the SIM card (with a "user accessible" password) after a small number of incorrect password/PIN attempts, so that the device itself doesn't get locked out (or even permanently bricked) after a slightly larger small number of incorrect password/PIN attempts.

Re: What is PUK code? Where do I get the PUK code?

wetcoaster — Thu, 22 Feb 2018 03:36:23 GMT

@Arose11wrote:
I did contact the moderator team, was just awaiting reply and thought that maybe somebody could give me insight while i was waiting

The mods are the only ones able to help you with this.

They have left the office for today and will get back to you tomorrow morning.

Re: What is PUK code? Where do I get the PUK code?

ms1 — Mon, 04 Jun 2018 04:02:56 GMT

Please help me with the puk number. I thought I was just doing a simple pass code. I had to enter a 4 digit pin code like 6 times and when I went to use my phone it asked me for a 6 or 8 digit puk number. What's up with that?

Re: What is PUK code? Where do I get the PUK code?

meocon — Mon, 04 Jun 2018 04:11:48 GMT

@ms1you can take a look at this article for more information about PUK code, don't try to attempt more than 10 times it will lock the sim https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/What-is-PUK-code-Where-do-I-get-the-PUK-code/td-p/10743. In the meantime,

I recommend you send a private message to the moderator team and ask them for PUK code. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

How long until a moderator replies?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages

Re: What is PUK code? Where do I get the PUK code?

CS_Agent — Mon, 04 Jun 2018 14:41:18 GMT

@ms1, I'd definitely assist you with this matter. Please reply to the message I just sent you in private.

Looking forward to hearing from you 🙂

Aïssata

Re: What is PUK code? Where do I get the PUK code?

Lovebug — Mon, 17 Jun 2019 19:51:11 GMT

So my name is <deleted> my adress is < deleted> alternate phone number is <deleted> amount was 22 dollars pin code <deleted>.

Post edited by stonechucker to remove way too much personal information. Please do not post personal in the community publicly accessible forum.

Re: What is PUK code? Where do I get the PUK code?

Triguy — Mon, 17 Jun 2019 19:38:15 GMT

You should removed your personal information as this is a public forum

Contact a moderator for a PUK code.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: What is PUK code? Where do I get the PUK code?

Triguy — Mon, 17 Jun 2019 19:40:20 GMT

A personal unlocking key (PUK) , sometimes called personal unblocking code (PUC), is used in 3GPP mobile phones to reset a personal identification number (PIN) that has been lost or forgotten.

Re: What is PUK code? Where do I get the PUK code?

geopublic — Mon, 17 Jun 2019 19:42:29 GMT

@stonechucker Can you please edit and remove private info from this post for the customers protection. Thanks1

Re: What is PUK code? Where do I get the PUK code?

Anonymous — Tue, 18 Jun 2019 03:02:05 GMT

@Lovebug wrote:
So my name is <deleted> my adress is < deleted> alternate phone number is <deleted> amount was 22 dollars pin code <deleted>.

Post edited by stonechucker to remove way too much personal information. Please do not post personal in the community publicly accessible forum.

Of course, as often happens, the OP disappears. Signed up today and made this one post. Gag post maybe? I was on my cell phone earlier and my chin just dropped in astonishment at this post.

I shake my head wondering about the reasoning. Ok. New here. New to a DIY online service. New to the idea of posting a question in this community doodad. But to proceed to give up all that private identity information...wouldn't the thought be buzzing around...should I really be saying all this here? Who is receiving this? Who can read it? Is this at all private? Seriously...???...I gotta give all this information here now without at least having some kind of contact with somebody? What information am I *really* supposed to provide? Shouldn't I be asked?

I just gotta wonder.