topic Re: New customer data not working android in Get Support

New customer data not working android

Ahart — Thu, 18 Aug 2022 15:04:47 GMT

I activated my card. Phone works but not data. I've tried all suggested tips. Still does not work.

Re: New customer data not working android

MrSpock — Thu, 18 Aug 2022 15:06:42 GMT

@Ahart hi check the apn settings for your phone here https://productioncommunity.publicmobile.ca/t5/Get-Support/How-do-I-set-up-data-APN-on-my-smartphone/m-p/3#M15453

Re: New customer data not working android

Meow — Thu, 18 Aug 2022 15:26:30 GMT

Does Everything really works? Can you send/receive SMS and make/receive calls to your phone?

Can you check your account if you really have data available?

Re: New customer data not working android

dust2dust — Thu, 18 Aug 2022 15:28:17 GMT

Let us know how you get on. There are some other variations of APN that might also work. Of course, be sure to turn on mobile data as well 🙂

Re: New customer data not working android

Timer — Fri, 19 Aug 2022 00:24:59 GMT

@Ahart

reset network setting

and select your device modal to get customized APN Settings and rebooting device.

Re: New customer data not working android

esjliv — Fri, 19 Aug 2022 01:13:50 GMT

Is it working now @Ahart ... What ALL have you tried if not?

If everything else works (calling/texting) ensure your data option is turned on. Another good test is to try your SIM card into another compatible phone to see if data works then.

Perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.