topic Plan didn't update in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-didn-t-update/m-p/862410#M584696 <P>Hello, I upgraded my plan to LTE speed from 3G, I'm also supposed to get 6GB instead of 5gb. I've been charged the new fee amount $ on my credit card. And I've just logged in to see my plan and it says I'm back with my old plan. Please help. TY.&nbsp;</P> Thu, 18 Aug 2022 22:06:27 GMT tdotdee 2022-08-18T22:06:27Z Plan didn't update https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-didn-t-update/m-p/862410#M584696 <P>Hello, I upgraded my plan to LTE speed from 3G, I'm also supposed to get 6GB instead of 5gb. I've been charged the new fee amount $ on my credit card. And I've just logged in to see my plan and it says I'm back with my old plan. Please help. TY.&nbsp;</P> Thu, 18 Aug 2022 22:06:27 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-didn-t-update/m-p/862410#M584696 tdotdee 2022-08-18T22:06:27Z Re: Plan didn't update https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-didn-t-update/m-p/862413#M584699 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/52835">@tdotdee</a>&nbsp;</P><P><SPAN>tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,</SPAN></P><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><P><SPAN>To&nbsp;</SPAN><STRONG><A href="https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&amp;client_id=cc26d3b9-3370-4d0c-a591-ae94d713186e&amp;state=LOgzaflRQRxa-Yvpmumml1ah&amp;response_mode=query&amp;redirect_uri=https%3A%2F%2Fselfserve.publicmobile.ca&amp;nonce=XzUs3TsP8F21qaWkcRz-vsVj&amp;scope=openid%20profile%20email%201965%201966%201967%201968%201969%201970%201971%201972%201975%201977%201979%20S-1%201995" target="_blank" rel="nofollow noopener noreferrer">Login Page</A></STRONG></P><P>go to Plan &amp; Add-ons, you will show the new plan.. but for the new speed will take up to 48 hr.</P></DIV></DIV></DIV></DIV></DIV> Thu, 18 Aug 2022 22:08:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-didn-t-update/m-p/862413#M584699 Timer 2022-08-18T22:08:19Z Re: Plan didn't update https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-didn-t-update/m-p/862415#M584700 <P>As above, the site has a terrible time actually giving new updated information. Different browser, different device, incognito mode, refresh, little spinner refresh button lower down in the page. It's been a terrible system roll out. Try them all. Your new plan should be there if you paid for it.</P> Thu, 18 Aug 2022 22:12:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-didn-t-update/m-p/862415#M584700 dust2dust 2022-08-18T22:12:25Z Re: Plan didn't update https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-didn-t-update/m-p/862460#M584735 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/52835">@tdotdee</a>&nbsp;- how long ago did you change plans?</P><P>Did you choose "Change Plan Now" or "Change Plan on Next Renewal" ?</P><P>&nbsp;</P><P>When changing from 3G plans to 4G plans, review this:&nbsp;<A href="https://www.publicmobile.ca/en/on/get-help/articles/differences-between-3g-and-4g-lte" target="_blank">https://www.publicmobile.ca/en/on/get-help/articles/differences-between-3g-and-4g-lte</A></P><P>&nbsp;</P><P>Otherwise, it still issues, ask CSA to look into this.</P><P>Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:</P><P><A href="https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent" target="_blank">https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent</A></P> Thu, 18 Aug 2022 23:21:38 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-didn-t-update/m-p/862460#M584735 esjliv 2022-08-18T23:21:38Z Re: Plan didn't update https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-didn-t-update/m-p/862521#M584782 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/52835">@tdotdee</a>&nbsp;</P><P>Did you pay for the $45 plan (6gb)?</P><P>Please contact a CS_Agent to adjust your account if you paid for the $45 plan.</P><P>It will take 48 hours to show up on your account.</P><P>&nbsp;</P> Fri, 19 Aug 2022 00:28:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-didn-t-update/m-p/862521#M584782 BKNS27 2022-08-19T00:28:24Z Re: Plan didn't update https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-didn-t-update/m-p/862527#M584788 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/177159">@BKNS27</a>- No. The <STRONG>speed </STRONG>will take 48 hours. But the plan will change.</P> Fri, 19 Aug 2022 00:32:33 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-didn-t-update/m-p/862527#M584788 dust2dust 2022-08-19T00:32:33Z Re: Plan didn't update https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-didn-t-update/m-p/862528#M584789 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/229852">@dust2dust</a>&nbsp;Thanks, I thought it applies to the service and account!</P> Fri, 19 Aug 2022 00:34:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-didn-t-update/m-p/862528#M584789 BKNS27 2022-08-19T00:34:00Z