topic Re: Usage reporting issues in Get Support

Usage reporting issues

BIGRICK — Thu, 18 Aug 2022 14:21:50 GMT

Is there a specific forum for issues with the usage reports and general issues with the new 'mobile friendly ' interface? I am having serious problems just extracting my daily data usage. Yes I may be able to download a spreadsheet file, but the filter doesn't work so I have to manually filter and that is a pain on mobile. Also why do I see I have sent 127.00 text messages? Can I send .05 of a text message? Come on that should be an easy fix! I think I'll probably wait a lot longer for the usage filter fix though! 🙂 Now it's just showing me two days regardless of how many days I want.

Re: Usage reporting issues

softech — Thu, 18 Aug 2022 13:14:56 GMT

@BIGRICK Yes, the usage history filter has a glitch, it only works if you do some workaround, check my post here:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Usage-History-page-Filter-problem/td-p/848776

In short, let say you want 60 days of filtered usage for any particular type, DO NOT filter it first, make it all and manually scroll through 60 days, then you can apply the usage type filter (like Data)

of course, it is still easy to just download the Excel file (which has everything for 90 days) and then filter using Excel

Re: Usage reporting issues

darlicious — Thu, 18 Aug 2022 14:33:29 GMT

@softech

Aha! So that's the workaround. Thx

@BIGRICK

Lol...I should introduce you to @big_rick...there's a lesson to be learned there about usernames. Anyways....you are expecting a lot from public mobile. There's a long list of glitches to fix!

Re: Usage reporting issues

softech — Thu, 18 Aug 2022 14:36:59 GMT

@darlicious wrote:
..there's a lesson to be learned there about usernames.

@darlicious I thought you have a new bf.. LoL