topic Re: Creating account in Get Support

Creating account

stndrdy2 — Wed, 17 Aug 2022 21:15:25 GMT

How come i cant create an account without putting in credit card information?? I don't have a credit card.. i have a top up card in my hand, and a new sim card in my phone .. Also there's no place to type in top up card pin # anywhere.. SO FRUSTRATED

Re: Creating account

dust2dust — Wed, 17 Aug 2022 21:20:30 GMT

Yes this was another stupid oversight on the part of the company. You can use those Visa or Mastercard gift cards though. Then when you're all set up you can use the voucher.

Adding - ... with their new system that they recently rolled out

Re: Creating account

MrSpock — Wed, 17 Aug 2022 21:20:25 GMT

@stndrdy2 hi they no longer accept a voucher for activation sorry to say credit card or debit only

Re: Creating account

will13am — Wed, 17 Aug 2022 21:21:06 GMT

@stndrdy2 , do you have a debit card?

Re: Creating account

dust2dust — Wed, 17 Aug 2022 21:22:24 GMT

A debit card would need to be a Visa Debit and some Mastercard Debit.

Re: Creating account

Timer — Wed, 17 Aug 2022 21:34:31 GMT

@stndrdy2

you can purchase credit card vanilla prepaid, to creating new account

after you have accout Active use vouchers from purchase any stations or Shell,

Official list of retailers location sell: vouchers

then add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

or by Login Page to add it vouchers,

or from online to buy it here:

recharge.com

Top-up Public Mobile Recharge

Recharge For Public

Re: Creating account

Meow — Wed, 17 Aug 2022 22:32:42 GMT

~~If I remember correctly, a while ago some members did offer to provide CC number of prepaid cards with 0 balance. Hopefully they might be able to help you out. PM needs valid CC number only.~~

As @dust2dust mentioned, this is not valid for current account issue. Opening PM account does require MONEY!

Re: Creating account

computergeek541 — Wed, 17 Aug 2022 22:04:10 GMT

@stndrdy2 wrote:
How come i cant create an account without putting in credit card information?? I don't have a credit card.. i have a top up card in my hand, and a new sim card in my phone .. Also there's no place to type in top up card pin # anywhere.. SO FRUSTRATED

Did you already buy a Public Mobile payment voucher? Customer support agents can activate a new account for a customer but initially, the account would be in suspended status until the voucher is added to the account to pay for the plan.

Re: Creating account

dust2dust — Wed, 17 Aug 2022 22:06:56 GMT

@Meow- That was more for getting the autopay reward. It's also good for removing a real credit card and paying otherwise. But it also won't help here because the person wants to activate so an empty gift card won't get them activated.

Re: Creating account

LegusY — Wed, 17 Aug 2022 22:13:24 GMT

Yeah it says credit card but a debit card will do. You can go with Tangerine or Simplii if you don't have one, these are free online banking.

Re: Creating account

computergeek541 — Wed, 17 Aug 2022 22:21:16 GMT

@LegusY wrote:
Yeah it says credit card but a debit card will do. You can go with Tangerine or Simplii if you don't have one, these are free online banking.

Not all debit cards will work. It needs to have either the Visa or Mastercard logo on it.

Re: Creating account

esjliv — Wed, 17 Aug 2022 22:30:07 GMT

@stndrdy2 - yes, an unfortunate change when activating public mobile sim cards.

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here with the below link to help you activate your sim card and get payment made with your voucher:

Private Message to Public Mobile Customer Support Agents (CSA)

Or, try this link to use the: Public Mobile Online Activation Assistance

Re: Creating account

Meow — Wed, 17 Aug 2022 22:31:05 GMT

@dust2dust wrote:
@Meow- That was more for getting the autopay reward. It's also good for removing a real credit card and paying otherwise. But it also won't help here because the person wants to activate so an empty gift card won't get them activated.

@dust2dust you are quite correct! It WAS for autopay reward... Creating account does require card to be charged right away. So I guess agent can create account and customer could pay with voucher.

Some services do create restrictions to use: have to have CC, have to have mobile number, etc.

Re: Creating account

hTideGnow — Wed, 17 Aug 2022 22:35:05 GMT

So I guess agent can create account and customer could pay with voucher.

HI@Meow Sorry, what did you mean by that? During the activation, customer create the account themselves and pay with credit card. Agent will not help activation by creating the account first and customer to pay voucher later

Re: Creating account

Meow — Thu, 18 Aug 2022 13:49:37 GMT

@hTideGnow wrote:
So I guess agent can create account and customer could pay with voucher.

HI@Meow Sorry, what did you mean by that? During the activation, customer create the account themselves and pay with credit card. Agent will not help activation by creating the account first and customer to pay voucher later

As @computergeek541 said 'Did you already buy a Public Mobile payment voucher? Customer support agents can activate a new account for a customer but initially, the account would be in suspended status until the voucher is added to the account to pay for the plan.'

and if I understood correctly it looks like agent CAN create/activate new account and it will be in suspend mode but customer has to pay for it with voucher.