topic Re: password reset not working in Get Support

password reset not working

pjminns — Wed, 17 Aug 2022 18:56:16 GMT

hello. I tried to reset my password, all seemed good. went to login, didn't recognize new password. maxxed out login attempts. Please help. Thanks.

Re: password reset not working

dabr — Wed, 17 Aug 2022 19:01:06 GMT

@pjminns You can try waiting an hour before retrying to reset the password but clear your browser cookies/cache and use incognito mode or a different browser.

Re: password reset not working

hTideGnow — Wed, 17 Aug 2022 19:01:23 GMT

HI @pjminns

if you already tried Reset Password and fails, please open ticket with CS agent and they will reset it for you

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: password reset not working

Timer — Wed, 17 Aug 2022 19:02:13 GMT

@pjminns

close all browser and tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

Re: password reset not working

MrSpock — Wed, 17 Aug 2022 19:02:20 GMT

@pjminns hi did you try clearing your cache and cookies or try a different browser in ingognito or sercret mode reboot and try again also try a different device if one is available

Re: password reset not working

pjminns — Wed, 17 Aug 2022 19:06:54 GMT

Thanks, tried different device, incognito etc. Will submit ticket.

Re: password reset not working

dataknowledge — Tue, 04 Oct 2022 12:32:48 GMT

And you should not have to clear your browser, use a different browser, etc... I have many password reset options on many services and this is the only broken one.

I do not mind self serve... is the self serve tools work.