topic Re: Data Discrepancy in Get Support

Data Discrepancy

roniellen — Wed, 17 Aug 2022 15:37:02 GMT

I signed up for the $25 plan which says it includes 1 GB of data. When I received my confirmation email it said the plan only includes 500 MB of data. How much data does my plan actually have?

Re: Data Discrepancy

dust2dust — Wed, 17 Aug 2022 15:39:04 GMT

Probably more poor messaging that this company is very good at. Log in to your account and check that it should say you have 1gb.

Re: Data Discrepancy

Meow — Wed, 17 Aug 2022 15:39:58 GMT

Check what your self-serving account says about your data allowance and how much you still have it.

SMS/email might not be accurate 100%.

Re: Data Discrepancy

hTideGnow — Wed, 17 Aug 2022 15:40:45 GMT

HI @roniellen I guess they are still sending the old email.

it was used to be 500MB + extra 500MB If Autopay is enabled

it is now 1GB regardless. So, login to My Account and you should see it showing 1GB

enjoy your new service