topic Re: rewards in Get Support

rewards

satwinder7 — Wed, 17 Aug 2022 14:35:38 GMT

I have joined public mobile on august8 and I refer by the friend, but I didn't see any $10 discount on my bill. My friend didn't receive the $1 discount on the bill.

Re: rewards

softech — Wed, 17 Aug 2022 14:38:04 GMT

@satwinder7 Friends referral credit usually show up on the new account as a $10 credit as Available funds within 72 hours. Your friend should see it on his friend-referral list in My Rewards within a day if he is on the old rewards system or within couple days if on the new rewards system.

Since you waited over 72 hours and still nothing, please open ticket with PM Support for them to check:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: rewards

MrSpock — Wed, 17 Aug 2022 14:38:17 GMT

@satwinder7 hi if you didn't receive your reward

you need to contact a customer service agent

you will need to open a ticket, to speak to a customer service agent Click here you can check for a response in your community envelope top right corner next to your avatar, or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: rewards

dust2dust — Wed, 17 Aug 2022 14:39:32 GMT

When you entered the referral code did you get the little green checkmark (if you remember)? There might be a bug in the system though where referrals aren't being applied. You'll need to contact the support people to have it applied. It should take up to 3 days for it to show up but usually overnight.

Re: rewards

Meow — Wed, 17 Aug 2022 14:40:49 GMT

Your friend should see your phone's last 4 digits if you did everything right.

Your rewards should appear withing 3 days on your account.

If you do not see it then, contact agent for assistance.

Re: rewards

BKNS27 — Wed, 17 Aug 2022 15:18:48 GMT

@satwinder7

Interesting, you should have got the $10 on your next month bill and your friend should have got $1 or 1 point depending on what reward system they are on.

Sometimes, there is a mixup with O and 0. I and 1, S and 5 on the referral code you used.

No sweat, just contact a CS_Agent to have it adjusted.