topic Re: Missing promo data in Get Support

Missing promo data

Dangrafton — Wed, 17 Aug 2022 14:02:19 GMT

I am supposed to receive 2 gb of bonus data for 6 mo ths after joining. I am on month 3 and the bonus data is nowhere to be seen.

Re: Missing promo data

softech — Wed, 17 Aug 2022 14:04:12 GMT

@Dangrafton did you make any plan change lately? the bonus will stays as long as you keep the same plan. But any kind of plan change, even moving to 4G plans or moving to a more $$ plans will end the activation bonus

If you have not make any changes in plan at all, you can open ticket with PM Support to confirm:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Missing promo data

Dangrafton — Mon, 22 Aug 2022 17:03:03 GMT

No change in plan. I submitted a ticket. Thank you!

Re: Missing promo data

dust2dust — Mon, 22 Aug 2022 17:15:07 GMT

When exactly 3 months ago did you sign up? Which promo code did you use? When you entered it, did you get a nice green checkmark of success?

If you're looking at your account on a desktop, if you keep scrolling down any add-ons and past the shop button, do you see another box of any promo items?