topic Re: I need help submitting a ticket in Get Support

I need help submitting a ticket

pubfun — Wed, 17 Aug 2022 00:37:56 GMT

I need help submitting a ticket so that I can transport my old cell phone number from Koodo prepaid to Public Mobile. Please help!!

Re: I need help submitting a ticket

NDesai — Wed, 17 Aug 2022 00:39:42 GMT

@pubfun Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: I need help submitting a ticket

Timer — Wed, 17 Aug 2022 00:47:40 GMT

@pubfun

If the previous troubleshooting steps didn’t work, and it has taken more than 2 hours to transfer your mobile number you will need the help of a Customer Support Agent. open ticket Chatbot

or contact support team by private message CS_Agent

Re: I need help submitting a ticket

BKNS27 — Wed, 17 Aug 2022 06:13:13 GMT

@pubfun

What part of the porting process are you stuck on?