topic Re: MMS can't open in Get Support

MMS can't open

radolichev — Wed, 17 Aug 2022 13:14:14 GMT

I can't open the MMS. It sais Download failed

Re: MMS can't open

dust2dust — Tue, 16 Aug 2022 17:13:26 GMT

Did you turn on the mobile/cellular data?

Re: MMS can't open

Meow — Tue, 16 Aug 2022 17:15:39 GMT

In order to send/receive MMS you have to have DATA On. Your data allowance will not be used but that setting has to be ON.

Re: MMS can't open

radolichev — Tue, 16 Aug 2022 18:05:30 GMT

Data is always on

Re: MMS can't open

Timer — Tue, 16 Aug 2022 22:28:27 GMT

@radolichev

what device brand and model.

Re: MMS can't open

softech — Tue, 16 Aug 2022 22:36:19 GMT

@radolichev were you ever able to download MMS message before? If you never able to , check your APN settings

You can compare with this, or post us a screenshot of yours

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MMS Protocol: WAP 2.0
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type:GID
MVNO value: 4D4F

Re: MMS can't open

dust2dust — Tue, 16 Aug 2022 22:48:24 GMT

@softech- What phone has MMS Protocol? I don't recall seeing that before.

Re: MMS can't open

radolichev — Wed, 17 Aug 2022 00:18:27 GMT

It's now repaired! Thanks a lot!!!

Re: MMS can't open

dust2dust — Wed, 17 Aug 2022 00:19:48 GMT

Great news. How?

Re: MMS can't open

softech — Wed, 17 Aug 2022 01:02:26 GMT

@dust2dust wrote:
@softech- What phone has MMS Protocol? I don't recall seeing that before.

@dust2dust Samsung has that..

Re: MMS can't open

radolichev — Fri, 26 Aug 2022 19:29:09 GMT

Reset the settings of APN to default. The phone is Samsung Galaxy J7 Prime.

I receive MMS, but it stopped 3 days ago without any reason

Thanks again, guys!

[default settings, eh! ........... Luddite]

Re: MMS can't open

dust2dust — Wed, 17 Aug 2022 02:36:19 GMT

@softech- Odd. 3 Samsungs in the house and neither of them have that.

Re: MMS can't open

softech — Wed, 17 Aug 2022 03:09:07 GMT

@dust2dust Android 12?

But if not everyone has it.. that's not an important parameter anyway.

Re: MMS can't open

dust2dust — Wed, 17 Aug 2022 03:11:18 GMT

@softech- 1 is still Android 8. The other two are 12. It just jumped out at me as appearing non-standard so I asked.

Re: MMS can't open

aharisi — Wed, 17 Aug 2022 04:28:31 GMT

I've been having the same issue with MMS timing out for the last week or so. Have the APN settings changed from those published here https://www.publicmobile.ca/en/qc/get-help/articles/set-up-data-on-an-android-phone ?