topic Re: Payment in Get Support

Payment

Aidan4342 — Wed, 17 Aug 2022 00:42:22 GMT

My old visa debit card expired, so I went to update the info on my account and when I do it says the card is still expired and won't let me update it. Any help would be appreciated thanks

Re: Payment

Timer — Wed, 17 Aug 2022 00:45:47 GMT

@Aidan4342

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, manage payment method and update card information and save payment.

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

Re: Payment

NDesai — Wed, 17 Aug 2022 00:46:28 GMT

@Aidan4342 Open the self-serve using incognito or private browsing mode and then try updating your card.

Re: Payment

MrSpock — Wed, 17 Aug 2022 00:48:42 GMT

@Aidan4342 hello try to replace card instead of update see if that works

if that won't work you need to contact a customer service agent, they will update it for you

you will need to open a ticket, to speak to a customer service agent Click here you can check for a response in your community envelope top right corner next to your avatar, or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH