topic Re: Data usage in Get Support

Data usage

tombrtls — Tue, 04 Jan 2022 19:41:17 GMT

Hi,

Today (27th of October) i've received, within a period of 5 minutes, two text messages stating i have used 75% and 95% of my data. Considering i wasn't doing anything with my phone at the time and i have a three month plan withn 6 gb of data, this seems very odd to me. I've never had a problem with the data limit and i cannot think of any apps that i use that would actually push my data usage over this limit.

With kind regards,

Tom

Re: Data usage

mimmo — Thu, 28 Sep 2017 03:16:03 GMT

Most likely it was a system update. What the are you using?

You should be able to see what apps used data in your setting.

I recommend using my data manager works both android and iphone

Re: Data usage

will13am — Thu, 28 Sep 2017 04:53:57 GMT

This issue has been previously reported by other customers. I don't recall what the resolution was. The moderator team should be contacted.

Re: Data usage

Mary_M — Thu, 28 Sep 2017 13:02:51 GMT

Good morning @tombrtls,

thank you for reaching out to us !

You should be able to view your data usage on your self-serve account (accurate usage). Let us know if you require any assistance via private message.

Regards,

Mary

Re: Data usage

srlawren — Thu, 28 Sep 2017 15:28:09 GMT

@tombrtls are you using an Android phone on Oreo (Android 8.0)? There is apparently a bug where mobile data will continue to be used even when you're connected to Wi-Fi. Or, if you're on an iPhone (some Android phones have this too), can you verify that you have the Wi-Fi Assist feature turned off?

Here's how to see what apps are using the most data on your phone. iPhone, or Android phone.

Re: Data usage

byoon — Sat, 20 Oct 2018 17:57:13 GMT

I've encountered the same problem yesterday, I received the same two messages in a short period of time, when I wasn't using my phone. My phone doesn't do system updates with data.