topic Re: Service in Get Support

Service

jagjitgarcha — Tue, 16 Aug 2022 17:43:42 GMT

hi there my name is xxxx xxxxxx and my cell phone number is xxx-xxx-xxxx. it is not working from day before yesterday.

Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.

Re: Service

dust2dust — Tue, 16 Aug 2022 17:34:55 GMT

Are you able to login to your account? What recording do you get when you dial 611?

Re: Service

esjliv — Tue, 16 Aug 2022 18:05:27 GMT

Are they any other details you can provide @jagjitgarcha ...like:

how long have you been a customer?
And were services working without issue since activation?
What troubleshooting have you tried?

Re: Service

darlicious — Tue, 16 Aug 2022 18:26:24 GMT

@jagjitgarcha

It helps us help you if you stick around and answer a few questions. Sonic am going to guess you need to pay and reactivate your service. Here is some info on that....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

Re: Service

Timer — Tue, 16 Aug 2022 22:17:37 GMT

@jagjitgarcha

use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

status is Active,

if yes then turn off device and take out SIM card and reinsert back on,