topic Voice not heard in Get Support

Voice not heard

Mariogi — Tue, 16 Aug 2022 16:44:43 GMT

Hi when I answer calls my voice isn't heard by the other party or there is a delay. My technician checked my phone and found nothing wrong. Said it's probably the service provider/sin card issue. Can you please help.

Re: Voice not heard

Meow — Tue, 16 Aug 2022 16:56:14 GMT

If you have ability, try your PM SIM card in other phone to narrow down if it is hardware or provider.

Re: Voice not heard

Mariogi — Tue, 16 Aug 2022 17:00:58 GMT

Tried in other device. Same thing.

Re: Voice not heard

dust2dust — Tue, 16 Aug 2022 17:14:37 GMT

Does that other device have an active sim in it? Try it in the problem phone.

Re: Voice not heard

Mariogi — Tue, 16 Aug 2022 17:23:05 GMT

I switched sim cards and it works

Re: Voice not heard

Meow — Tue, 16 Aug 2022 17:25:29 GMT

@Mariogi wrote:
I switched sim cards and it works

So you are saying when you use different SIM in your phone everything works fine but PM SIM in Not working in either phone?

Re: Voice not heard

dust2dust — Tue, 16 Aug 2022 17:26:20 GMT

So it seems to be a problem with your Public account. Put it back in and maybe it might mysteriously fix itself. If not then I wonder if you were to use the lost/stolen function to kind of soft-reset the account whether that would make it work. If you're on the old rewards system then there's a complication doing that. You suspend and then resume and then restart the phone.

Re: Voice not heard

Timer — Tue, 16 Aug 2022 22:53:30 GMT

@Mariogi

contact support team by CS_Agent to refresh network.

Re: Voice not heard

Mariogi — Wed, 17 Aug 2022 02:00:12 GMT

Yes exactly

Re: Voice not heard

Mariogi — Wed, 17 Aug 2022 02:01:19 GMT

How do I do that?

Re: Voice not heard

Timer — Wed, 17 Aug 2022 07:31:08 GMT

@Mariogi

you see at my post > CS_Agent < press it and open link to contact support team and them has tools to do it.