topic Re: spam calls in Get Support

spam calls

l2008r — Tue, 16 Aug 2022 16:23:49 GMT

received spam calls from time to time. these spam calls were from overseas, in the name of DHL,etc. CRTC asked the service providers to filter these calls. but Pubic mobile doesn't have such capability. why?

Re: spam calls

hTideGnow — Tue, 16 Aug 2022 16:27:08 GMT

HI @l2008r PM is a Tier 3 provider and provide very minimum service as no-frills price

Some Tier 2 or Tier 1 provider (like Telus or Koodo) do have such service but with a added cost. Also, that still cannot fully eliminate the issue

And the type of CRTC/DHL calls are liking a trick of Caller ID spoofing. Even those Tier 2 or Tier 1 service might not eliminate those calls.

Re: spam calls

softech — Tue, 16 Aug 2022 16:31:16 GMT

@l2008r Unfortunately PM only provide very basic services

You best bet in such situation is to use the features provided on your phone.

Both Android and iPhone have feature like Silence Unknow Callers. However, to use that effectively without missing important calls, you have to keep your contact lists up to date

Re: spam calls

Meow — Tue, 16 Aug 2022 16:36:47 GMT

You cannot expect that from PM.

Just ignore them, there is no other way...

Re: spam calls

Timer — Tue, 16 Aug 2022 22:56:45 GMT

@l2008r

if not real call and why you do care so much just ignore and delete it, and not call back to any number you don't know who is and public mobile can't do anything about those calls.

Re: spam calls

saadh — Wed, 17 Aug 2022 00:26:36 GMT

I don't think PM can offer such a feature considering there aren't really as big as the Big 3's sister companies. However, if you are using an android phone, consider downloading 'Phone by Google' from the Play Store. The app shows which numbers are suspected spam, which is the main reason I downloaded it.