topic Re: System error Service disconnected? in Get Support

System error Service disconnected?

Jonny1234 — Tue, 16 Aug 2022 15:15:50 GMT

Why are some of my calls coming though and others caller’s getting a “disconnect message”? I have not changed my service plan. My service plan was renewed on the 15th of Aug. Please look into this Asap as I use my phone for business!
thank you very much!🥰

Re: System error Service disconnected?

will13am — Tue, 16 Aug 2022 15:16:59 GMT

@Jonny1234 , maybe there are local network issues/congestion. Try rebooting the phone and see if that helps.

Re: System error Service disconnected?

Jonny1234 — Tue, 16 Aug 2022 15:23:07 GMT

Thank you 🙏

I did and it still getting the “disconnected message”

Re: System error Service disconnected?

Meow — Tue, 16 Aug 2022 15:23:11 GMT

Blame local cell towers or too many customers in your area. Nothing wrong with your phone or PM Plan.

Re: System error Service disconnected?

esjliv — Tue, 16 Aug 2022 15:25:09 GMT

@Jonny1234 - perhaps also try to remove and re-insert your SIM card.

Sometimes, removing the sim card, inserting it into another phone then restart it, then put the sim back in your own phone can reset strange system/account issues.

You may also try to temporarily select the 3G (or WCDMA) option in your mobile connections. See if that helps for the time being.

Re: System error Service disconnected?

Jonny1234 — Tue, 16 Aug 2022 15:28:27 GMT

Thank you 🙏

I’ll try that. 😉

Re: System error Service disconnected?

dust2dust — Tue, 16 Aug 2022 15:50:30 GMT

Do we know if this is the solution yet?

I'm having an issue on one of my phones where it seems all of the Telus family can not call my phone. Other providers can come through fine. I'm now back to two devices to be able to receive calls for my primary number on the other device. Maybe you're having a similar problem. None of these tips have worked. I'm still waiting for Telus to figure it out. I think I'm being forgotten.