topic Re: Change in plan in Get Support

Change in plan

Rpnjon — Tue, 04 Jan 2022 19:41:11 GMT

So... I did something stupid. I signed up just an hour ago or so. I guess in excitement I chose the wrong data plan. I chose the 6gb per 90 days but wanted the one above that gave me more. Now through searching the forums, I take that I have to wait the 90 days to change my plan or just pay another full plan price. Is that correct? Is there any other way to just charge me the difference?

Re: Change in plan

SD08 — Wed, 27 Sep 2017 23:24:38 GMT

Normally, there are no refunds for prepaid plans, but since it was a mistake and you just activated an hour ago, I'd say you could try asking a moderator to see if they can change it for you. Click this Moderator_Team link to send a private message for assistance. Include your e-mail address and phone number, and the details of the plan you want. If the other plan is more expensive, the mods will need you to top up the difference to your account.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Change in plan

Rpnjon — Wed, 27 Sep 2017 23:44:08 GMT

Thank you very much for the help. I know it was a bit of a dumb move. I'll get to messaging them. Thank you again.