topic Re: Customer service contact number in Get Support

Customer service contact number

Syedmunawar — Tue, 16 Aug 2022 12:24:19 GMT

Why its so hard to talk to a rep?

Re: Customer service contact number

softech — Tue, 16 Aug 2022 12:26:57 GMT

@Syedmunawar PM Support is fully online, so, Community help and open ticket with PM Support is the way to go

With Community help, it is nice if you can share your problem. Maybe we can help and it is quicker than waiting for PM Support to reply

With ticket opening with PM , some will be invited for a live chat with them, so, it is not bad

To open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Customer service contact number

MrSpock — Tue, 16 Aug 2022 12:29:34 GMT

@Syedmunawar Hi it's really not very difficult to contact a customer service agent

you will need to open a ticket, to speak to a customer service agent Click here you can check for a response in your community envelope top right corner next to your avatar, or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Customer service contact number

JL9 — Tue, 16 Aug 2022 13:23:17 GMT

Private messaging CS_Agent will usually open a thread with a live agent and you will get a response relatively quickly

Re: Customer service contact number

Meow — Tue, 16 Aug 2022 13:44:48 GMT

@Syedmunawar wrote:
Why its so hard to talk to a rep?

Because PM does not have live customer support.

Account related issues are solved by agent through personal mail at Community.

All other issues are handled by customers as yourself.

What problem do you have?

Re: Customer service contact number

Luddite — Fri, 26 Aug 2022 19:53:19 GMT

@Syedmunawar wrote:
Why its so hard to talk to a rep?

The string from your place to the CSAs is too long to keep taut.