topic Re: iPhone 8 plus defect in Get Support

iPhone 8 plus defect

ShaunAbbas — Tue, 16 Aug 2022 01:31:19 GMT

Hello,

I recently purchased an iPhone 8 from Public Mobile. Within 3 weeks the screen has gone black. The phone has not been damaged in any way. Please help.

Thanks

Re: iPhone 8 plus defect

Timer — Tue, 16 Aug 2022 01:33:43 GMT

@ShaunAbbas

you have 30 days full money back refund with CPO phone,

contact support team by private message CS_Agent to getting info for return.

Re: iPhone 8 plus defect

softech — Tue, 16 Aug 2022 01:33:44 GMT

@ShaunAbbas You have 30 days full refund. don't wait, open ticket with PM Support now for a refund first, you can buy later

With CPO related ticket, you have to direct message them with your order number

: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: iPhone 8 plus defect

JL9 — Tue, 16 Aug 2022 02:20:39 GMT

Luckily you are within the 30 days so you can just return for a refund and not have to jump through the hoops of the warranty and repairs etc. So get on that right away so you don't miss any deadlines.

Re: iPhone 8 plus defect

CountyDownIeUk — Tue, 16 Aug 2022 02:22:05 GMT

Charge it, then try a reboot and a hard boot.

Re: iPhone 8 plus defect

BKNS27 — Tue, 16 Aug 2022 04:53:22 GMT

@ShaunAbbas

It sounds like a system crash on the phone. Try doing a hard reboot by pressing the up volume button then the volume down button and finally press and hold the power button until you see the Apple logo.

If that didn't work then contact a CS_Agent for an exchange or refund.