topic Re: Payment in Get Support

Payment

lorenaB — Tue, 16 Aug 2022 00:39:34 GMT

I made a payment but my service still not working

Re: Payment

esjliv — Tue, 16 Aug 2022 00:44:08 GMT

Are you new to public mobile @lorenaB ? Did you just activate?

Try 1 or more of the below:

restarting your phone
remove and reinsert your sim card
perform a reset of your device's network settings
try your sim card into another compatible device to see if services work
Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

edit, if you are not new to public mobile and you are trying to reactivate your services from suspended status, first check if your My Account says Active status, or call 611 with the public sim card in the phone to check.

If it is Suspended status, you will need to make a manual payment.

If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment.

Or try

Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Log off your account. Log back in. Reboot your phone.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Payment

BKNS27 — Tue, 16 Aug 2022 00:56:25 GMT

@lorenaB

Did you check your account to see if your account is Active?

You can try rebooting your phone by powering the phone off then back on to see if that works.

Re: Payment

Timer — Tue, 16 Aug 2022 01:47:18 GMT

@lorenaB

use browser from computer,clear cache and cookies and use one page inPrivate mode,

To Login Page

your account status is Active,

do you see amount at Available Fund $.

then go to payment and make manual paid.

press at Add funds to My account

Select your preferred payment method

and press at Add Funds with Credit or Visa Debit

and if your Amount Due is cover the $ plan then press in

or press at Custom Amount
and add Amount your plan +$1
press Complete Payment,

and rebooting phone.