topic Re: New activated SIM not working in Get Support

New activated SIM not working

p_simmons — Mon, 15 Aug 2022 21:20:42 GMT

Purchased a new SIM card Aug 14, and activated, it worked first day, now it’s saying not registered. Please Help.

Re: New activated SIM not working

MrSpock — Mon, 15 Aug 2022 21:24:29 GMT

@p_simmons hi did you try reseating your sim?do you have another phone to try it in,try toggling in and out of airplane mode a few times if that fails you can contact

a customer service agent

you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: New activated SIM not working

Timer — Mon, 15 Aug 2022 21:29:10 GMT

@p_simmons

you get new number or port your old number to PM.

Re: New activated SIM not working

computergeek541 — Mon, 15 Aug 2022 21:49:02 GMT

@Timer wrote:
@p_simmons
you get new number or port your old number to PM.

Whether the customer ask for a number to be ported in or took a new number would make no difference in a situation of the Public Mobile service not working at all.

Re: New activated SIM not working

BKNS27 — Tue, 16 Aug 2022 00:24:00 GMT

@p_simmons

Try rebooting your phone by powering the phone off then power it back on by holding down the power button.

Re: New activated SIM not working

esjliv — Tue, 16 Aug 2022 00:49:13 GMT

@p_simmons wrote:
Purchased a new SIM card Aug 14, and activated, it worked first day, now it’s saying not registered. Please Help.

@p_simmons

If the sim card works in another compatible phone, then check to see if the first phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/