topic Re: what am I doing wrong? in Get Support

what am I doing wrong?

shadoplay — Mon, 15 Aug 2022 23:30:20 GMT

My family of 3 phones is currently in the states doing some geocaching which takes data. we all bought the US data add ons. It logs us on to T-mobile down here. T-mobile sucks big time. The add ons have been a complete waste of money. It only works 1/4 0f the time and when we can log on its horribly slow. I've had to reboot my android phone numerous times just to get it to recognize T-mobile. It looks to me like Public Mobile contracted out to the lowest bidder. we had to buy an expensive sim card to ensure we had some data capability at least. Not a good PR move on Public Mobile for sure.

Stan

Re: what am I doing wrong?

dust2dust — Mon, 15 Aug 2022 23:31:51 GMT

Can you try connecting to AT&T? Coverage and reception can always vary everywhere you go whether here or the US.

Re: what am I doing wrong?

MrSpock — Mon, 15 Aug 2022 23:34:35 GMT

@shadoplay I agree the add on is terrible I would suggest you contact a csagent for a refund you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: what am I doing wrong?

Timer — Mon, 15 Aug 2022 23:35:03 GMT

@shadoplay

tried AT&T and rebooting device.

or contact support team by CS_Agent to remove those Add-ons from 3 account but you need all info for 3 account.